Sherita Bullock

Team Manager with over twenty years of exemplary experience for overseeing company initiatives, deploying end to end professional services, improve quality of performance metrics, fostering a collaborative environment and implementing complex portfolios while crafting strategic solutions amongst customer relations, resource, risk and vendor management. Engages clients and providers in renegotiation contracts by assisting in cost control and budget forecast. Utilizing analytical acumen in navigating complex situations and crafting strategic solutions. Manage implementation of network and technical management, process improvements, policies, while ensuring issues are mitigated with no scheduling impacts upon business units to produce customer retention and a successful completion. Manage, plan, test, deliver and implement effective planning by moving high profile projects toward completion against scope, resource allocation, quality analysis and forecasting. Execute status meetings within leadership, executive steering committees, stakeholders and business sponsors by gathering business requirements, using strong oral and written communication and presentation skills to achieve client requirements. Manage organizational analysis, technical documentation, information security, financial management and comprehensive thinking to drive several large complex projects simultaneously within budget tracking, forecasting and risk planning management using ITSM and SDLC project plans. Manage cross-discipline teams to deliver results by executing both quality control and business development for multimillion budgets. Manage teams to bridge communication gaps, encourage departmental cohesion. Responsible for conceptualizing, managing programs to support business objectives, grow revenue base, and improve margins by being proficient at meeting or exceeding company benchmarks and delivering high impact initiatives. Expert in building and cultivating strategic partnership by delivering high visible projects, align organizational needs while maintaining keen details for analyzing, identifying, from deployment to sustainment phase successfully. Client’s manager to identify inefficiencies, evaluates performance results in processes while instilling personal accountability by using change control in structure qualitative and quantitative analysis. Manage, conceptualize and strategically implement best practices by identifying project portfolio, risk planning and creating solutions to drive streamline operations for customer retention and company growth. Implement critical thinking skills, sound judgment and decision-making abilities. Display strong verbal, presentation and written communication skills along with excellent interpersonal skills. Implement root cause analysis to executive leadership via internally and externally. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

• Project Management Professional (PMP), PMI, 2005
• ITIL V3 Certified, 2013
• ITIL 4 Foundation, 2022

• Sunrise Valley Toastmasters Club, Toastmasters International member since 2014
• National Association for Multi-Ethnicity in Communications (NAMIC), member since 2013
• Women in Cable Technology/Washington DC-Baltimore Chapter (WICT), member since 2015

• Title: Program Management
• Visa Status: US Citizen

• Resolved product issue through consumer UAT testing.
• Achieved 27% outage reduction by introducing Cisco WebEx Cloud migration.
• Used Microsoft Excel to develop BOM tracking material spreadsheets.
• Supervised team of 45 staff members.
• Collaborated with team of 9 in the development of US Coast Guard ATO.
• Completed USACE Metadata Modernization Implementation Project.