Khit Mostafa
Herndon,VA
Summary
Personable and empathetic healthcare professional known for high standards and impactful results. Equipped with strong communication and problem-solving abilities. Background includes managing guest interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Evergreen disposal
10.2023 - Current
- Managed customer inquiries, scheduling, and account support via phone and email
- Resolved patient concerns while maintaining professionalism and confidentiality
- Processed payments and provided accurate billing information
- Documented interactions in CRM and scheduling systems
- Recognized for handling high call volumes with 95%+ patient satisfaction
Bartender / Server
Sweetwater Tavern
04.2022 - 08.2025
- Maintained efficiency and accuracy in a fast-paced environment
- Provided high-quality guest service and teamwork support
- Managed multiple tasks during high-volume shifts
- Promoted to Bartender based on strong performance
Orthodontist Assistant
Old Dominion Orthodontics
05.2022 - 05.2024
- Assisted patients with preparation and in-room clinical care during orthodontic procedures
- Performed orthodontic procedures, including brace adjustments and appliance maintenance
- Took and processed diagnostic dental X-rays in compliance with safety protocols
- Provided chairside assistance
- Trained new staff on X-ray procedures and patient care standards
Education
Radiologic Technology Program - Radiology
Northern Virginia Community College
06-2024
High School Diploma - undefined
Westfield High School
Chantilly, VA01.2019
Skills
- Guest comfort enhancement
- Document and records management
- Payment processing
- Call center operations
- Scheduling
- Data entry
- HIPAA compliance
- Phone and email etiquette
- CRM software proficiency
- Microsoft Excel, Outlook, PowerPoint
Timeline
Customer Service Representative
Evergreen disposal
10.2023 - Current
Orthodontist Assistant
Old Dominion Orthodontics
05.2022 - 05.2024
Bartender / Server
Sweetwater Tavern
04.2022 - 08.2025
High School Diploma - undefined
Westfield High School
Radiologic Technology Program - Radiology
Northern Virginia Community College