Alaura Clark
Pekin
Summary
Healthcare Professional experienced in clinical and administrative functions. Delivered high-quality patient care and supported medical staff through effective communication and collaboration. Focused on adaptability and reliability in fast-paced environments to enhance patient interactions and streamline medical record management.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Bob Michael VA
Peoria, IL
07.2022 - Current
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Handled insurance verification processes, ensuring accuracy and compliance to facilitate seamless patient care.
- Managed pre-authorization requests for VA services, securing timely approvals to support patient access to care.
- Coordinated master schedule by booking and rescheduling appointments, balancing workloads to enhance clinic efficiency.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Took more than 100 incoming calls per day, provided information and routed callers to correct personnel.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed daily paperwork and computer data entry tasks according to management instructions.
- Completed daily logs for management review. Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintained optimal office security by monitoring visitors and following precise procedures.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Submit CIOX medical records and followed up with requests.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Responded to inquiries from callers seeking information.
- Creating employee training materials under the guidance of the learning and development manager.
Medical Front Office Assistant
OSF Saint Francis Medical Center
Peoria, IL
07.2021 - 07.2022
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Coordinated master schedule by booking and rescheduling appointment and balancing workloads.
- Processed insurance information accurately, ensuring timely pre-authorizations for patient care.
- Managed pre-authorization requests for veterans' affairs to ensure compliance with regulations.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Took more than 100 incoming calls per day, provided information and routed callers to correct personnel.
- Delivered clerical support by managing routine and special requests to ensure seamless office operations.
- Maintained optimal office security by monitoring visitors and following precise procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review. Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Resolved issues promptly to enhance customer satisfaction and service effectiveness.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Contributed to special projects to enhance operational efficiency.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Submit CIOX medical records and followed up with requests.
- Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Teller Service Representative
IHMVCU
Galesburg, IL
03.2021 - 09.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on use of banking website and mobile apps.
- Identified customer needs and referred them to the correct representative for additional services.
- Identified sales opportunities, referring customers to branch partners to enhance service offerings.
- Assessed customer financial needs, building trust and optimizing sales opportunities to improve customer satisfaction.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed diverse accounting transactions with high accuracy, ensuring efficient service delivery. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Caseworker / Administrator Assistant
STONE HAYES CENTER FOR INDEPENDENT LIVING
Galesburg, IL
03.2018 - 03.2021
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Facilitated access to appropriate, high-quality care for patients through effective service delivery.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided crisis intervention and risk assessments. Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Contributed to special education improvement efforts through active participation in professional growth programs.
- Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
- Developed positive relationships with parents to foster communication and encourage involvement for student growth.
- Enhanced productivity by maintaining detailed records of daily progress and proactively addressing areas for improvement.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Conducted interviews to assess candidate qualifications and fit for positions
- Managed performance evaluation systems to track employee progress and development
- Assisting with the end-to-end recruitment process
- Assisting with monthly payroll and resolving payment issues
- Inducting new staff and overseeing probationary periods
- Creating employee training materials under the guidance of the learning and development manager
- Coordinated project management efforts to ensure timely completion of deliverables
- Delivered presentations to communicate project updates and findings to stakeholders
- Provided coaching to team members to enhance their skills and performance
- Conducted data analysis to identify trends and inform decision-making
- Conducted data analysis to identify trends and inform decision-making
Direct Support Professional
DD Homes Network
Galesburg, IL
08.2016 - 03.2020
- Enhanced patient care quality by responding to calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Delivered personalized care aligned with individual health plans to meet patient needs.
- Improved patient experience through assistance with bathing, ambulating, feeding, and personal and oral hygiene care.
- Assisted with IV therapy, medication administration, wound therapy and splinting.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted patients with personal hygiene tasks to promote comfort and cleanliness., feeding and ambulation.
- Collaborated with certified nursing assistants during patient care activities to ensure quality support. to check vitals and tend to patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
- Provided informational resources to patients and families regarding treatments, guidelines and plans.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Offered nursing station clerical and data-entry assistance to streamline operations.
- Collaborated and shadowed multidisciplinary team members to plan, manage and assess treatments in care units.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
Customer Service Representative
Dick Blick Art Material
Galesburg, IL
05.2016 - 07.2017
- Enhanced customer satisfaction by implementing proactive strategies to address needs and resolve concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with customers, management, and sales team to identify needs and recommend tailored solutions.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained up-to-date knowledge of product and service changes.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Ensured guests received exceptional service to enhance their experience.
- Managed timely and effective replacement of damaged or missing products.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Streamlined inter-departmental communication to improve responsiveness and effectiveness of customer support.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Surpassed sales goals through implementation of effective marketing strategies.
Cashier/Customer Service
McDonald's
Monmouth, IL
06.2012 - 03.2014
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and resolved issues.
- Collected and authorized payments of guests.
- Collaborated with shift manager to address customer issues and streamline resolution processes.
- Fostered customer loyalty and drove repeat business through friendly service and knowledgeable support.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Arranged and installed new sales displays weekly to enhance product visibility.
Education
Bachelor's degree - Business Administration
University of Phoenix-Online Campus
Phoenix, AZ11-2027
Associate of Arts - undefined
Carl Sandburg College
Galesburg, IL05-2022
High School Diploma -
Monmouth-Roseville High School
Monmouth, IL05-2014
Skills
- Patient intake
- Patient communication
- Patient scheduling
- Clinical documentation
- Clinical terminology
- Infection control
- Billing management
- Insurance verification
- Document management
- File management
- Calendar coordination
- Administrative support
- Word processing
- Microsoft Word
- Microsoft Excel
- Database administration
- Time management
- Conflict resolution
- Problem-solving skills
- Staff Management
- Staff development
- Policy compliance
- Strategic planning
- Meeting coordination
- Cash management
- Customer service
- Hospitality services
- Guest relations
- HIPAA compliance
- Patient scheduling
- Clinical documentation
Additional Information
Authorized to work in the US for any employer
Timeline
Medical Assistant
Bob Michael VA
07.2022 - Current
Medical Front Office Assistant
OSF Saint Francis Medical Center
07.2021 - 07.2022
Teller Service Representative
IHMVCU
03.2021 - 09.2021
Caseworker / Administrator Assistant
STONE HAYES CENTER FOR INDEPENDENT LIVING
03.2018 - 03.2021
Direct Support Professional
DD Homes Network
08.2016 - 03.2020
Customer Service Representative
Dick Blick Art Material
05.2016 - 07.2017
Cashier/Customer Service
McDonald's
06.2012 - 03.2014
Associate of Arts - undefined
Carl Sandburg College
Bachelor's degree - Business Administration
University of Phoenix-Online Campus
High School Diploma -
Monmouth-Roseville High School