Alyssa Lawton
Coleman,MI
Summary
Driven leader with strong problem-solving and interpersonal communication skills. Dedicated to providing highest level of service to customers and creating a collaborative work environment for staff. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Manager
Loomis Lounge
09.2021 - Current
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Barista Trainer
Starbucks
08.2019 - 09.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer experience by using strong communication abilities to resolve customer problems.
- Demonstrated multitasking abilities in fast paced environment during busy periods in the store.
Library Assistant
Western Michigan University
08.2019 - 08.2020
- Aided patrons with finding materials in library.
- Cataloged and categorized different reading and educational materials.
- Volunteered basic technical assistance for printing and scanning issues.
- Answered patron questions in-person or by phone regarding library services and resources.
Education
Associate of Applied Science - Physical Therapy Assistant
Mid Michigan Community College
Mount Pleasant, MI05.2025
High School Diploma -
Midland High School
Midland2018
Skills
- Inventory Management
- Marketing
- Organizational Ability
- Leadership Experience
- Conflict Resolution
- Interpersonal Communication
- Problem Solving
- Time Management
- Ability to Work in Fast Paced Environment
- Attention to Detail
- Collaboration with Others
Certification
- First Aid/CPR Certified
Timeline
Bar Manager
Loomis Lounge
09.2021 - Current
Barista Trainer
Starbucks
08.2019 - 09.2021
Library Assistant
Western Michigan University
08.2019 - 08.2020
Associate of Applied Science - Physical Therapy Assistant
Mid Michigan Community College
High School Diploma -
Midland High School
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