Alaya Cribb
Willingboro,NJ
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customers Service Representative
Pioneer Agency
Moorestown, NJ
06.2025 - Current
- Reviewed financial records and documents to ensure compliance with federal, state, and local tax regulations
- Identified potential deductions, credits, and exemptions to minimize clients' tax liabilities
- Responded promptly to client inquiries via phone calls or emails related to their tax returns or general taxation matters
- Managed a large portfolio of individual taxpayers while maintaining high levels of accuracy
Front Desk Receptionist
The Edge Fitness Clubs
Voorhees, NJ
11.2022 - 12.2025
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.-Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.-Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.-Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Ride Operator
The Funplex
Mount Laurel, NJ
04.2016 - 07.2020
- Engaged safety devices and monitored attraction during operation to reduce safety risks. Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.-Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Education
High school diploma - undefined
Burlington Twp High School
Burlington, NJ06.2018
Skills
- Administrative Experience
- Guest Services
- Retail Sales
- Microsoft Office
- Customer service
- Cash Handling
- Front Desk
- Data Entry
- Typing
Timeline
Customers Service Representative
Pioneer Agency
06.2025 - Current
Front Desk Receptionist
The Edge Fitness Clubs
11.2022 - 12.2025
Ride Operator
The Funplex
04.2016 - 07.2020
High school diploma - undefined
Burlington Twp High School