Administrador General
Rafael Sanchez Ramos
Administrador General
Miami,FL
Summary
Dynamic Customer Service Representative with AT&T, skilled in problem-solving and relationship building. Achieved increased customer loyalty through empathetic conflict resolution and effective upselling. Leveraged strong product knowledge to enhance satisfaction and retention, consistently turning challenges into positive experiences. Committed to delivering exceptional service in high-pressure environments.
Overview
1
1
1
1
Español
Work History
Customers Service Representative
AT&T
04.2024 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Técnico - Eletricidad
South Florida Institute
Miami, FL04.2025
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Relationship building
Accomplishments
Los clientes se van satisfecho con su compra
Timeline
Customers Service Representative
AT&T
04.2024 - 06.2025
Técnico - Eletricidad
South Florida Institute