Alaya Jhagroo
Baytown,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Host
Olive Garden
11.2023 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Associate
Spirit Halloween Store
09.2023 - 10.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Host
Texas Roadhouse Restaurant
02.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Spirit Halloween Store
09.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Ross S Sterling High School
Baytown, TX05.2024
Skills
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Exceptional communication
- Customer Service
- Phone Etiquette
- Outgoing Personality
- Problem-solving abilities
- Complaint Handling
- Adaptable to change
Timeline
Host
Olive Garden
11.2023 - Current
Sales Associate
Spirit Halloween Store
09.2023 - 10.2023
Host
Texas Roadhouse Restaurant
02.2023 - 08.2023
Sales Associate
Spirit Halloween Store
09.2022 - 10.2022
High School Diploma -
Ross S Sterling High School