Alaya Montgomery
East Orange,NJ
Summary
Accomplished professional with a track record of enhancing business operations and driving efficiency. Expertise in data management and employee mentorship, with a focus on building strong interpersonal relationships. Proficient in Microsoft Office and adept at fostering collaborative environments. Recognized for achieving high client satisfaction in dynamic, fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lead Teacher
KinderCare Learning Centers
Roseland, New Jersey
04.2025 - Current
- Developed engaging lesson plans for diverse age groups and learning styles.
- Mentored and trained new teachers on best practices in early childhood education.
- Collaborated with families to support children's individual learning needs.
- Maintained classroom organization and prepared materials for daily activities.
Senior Account Executive
Dish Network
05.2024 - 04.2025
- Manage inbound call volumes while ensuring customer satisfaction and service quality.
- Promoted within 4 months due to outstanding performance and client relationship building.
- Enhance service quality by adhering to QA standards, fostering trust.
- Accurately document customer data, improving management efficiency.
- Strengthen client trust through effective communication and relationship management.
Patient Healthcare Advocate
Imagenet LLC
01.2023 - 05.2024
- Utilized CRM software to accurately document customer interactions and update account information.
- Verified patient insurance coverage and eligibility, ensuring accurate billing information.
- Managed a high volume of incoming calls from patients regarding their insurance coverage, new policy applications, or billing issues.
- Provided personalized insurance advice and recommendations to clients based on their individual needs and risk profiles.
Data Entry Clerk (Contract)
USI Insurance Services
12.2022 - 12.2023
- Input business insurance details into VM Ware, ensuring data accuracy and integrity.
- Developed precise spreadsheets using Excel and Google Sheets, enhancing data management efficiency.
- Generated and audited reports from databases, ensuring compliance with standards.
- Managed a structured filing system, improving document retrieval speed.
- Processed termination letters and notices, streamlining mailroom operations.
- Managed data entry processes, ensuring 100% accuracy and timely updates, which improved database reliability for client.
- Hybrid
Office Manager
Ampere Civic Improvement Association
East Orange, New Jersey
05.2021 - 12.2022
- Communicated with employers to confirm work history and job details.
- Reviewed and analyzed applicant documentation for accuracy and completeness.
- Assisted clients in resume writing and interview preparation sessions.
- Facilitated networking events connecting job seekers with potential employers.
- Communicated with contractors to negotiate opportunities and resolve issues promptly.
Education
High School Diploma -
Orange High School
Orange, NJ06-2015
Skills
- Microsoft Office
- Google Suite
- VMware
- SharePoint
- Calendar Management
- File Management
- Time management
- Deadline management
- Organizational skills
- Verbal communication
- Written communication
- Employment Placement
Accomplishments
Employee of The Quarter January 2026
Timeline
Lead Teacher
KinderCare Learning Centers
04.2025 - Current
Senior Account Executive
Dish Network
05.2024 - 04.2025
Patient Healthcare Advocate
Imagenet LLC
01.2023 - 05.2024
Data Entry Clerk (Contract)
USI Insurance Services
12.2022 - 12.2023
Office Manager
Ampere Civic Improvement Association
05.2021 - 12.2022
High School Diploma -
Orange High School