Alaya Smith
Greenville
Summary
Nail Technician with 4 years of at home hands-on experience , and license experience since December of 2025 delivering professional manicures and pedicures while upholding strict sanitation and scheduling standards. Skilled in client retention, training junior staff, POS and inventory management, and resolving customer concerns to restore satisfaction and drive repeat bookings. Seeking to expand technical skills and contribute to a team-focused salon that values quality service and client loyalty.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Nail Technician
T Nail Spa
Greenville, NC
03.2025 - Current
- Performed professional manicures and pedicures while maintaining sanitation standards and schedule adherence.
- Improved client retention by delivering consistent nail designs and personalized service leading to measurable repeat bookings.
- Trained junior technicians on service protocols and product use to increase team efficiency and reduce errors.
- Resolved customer concerns promptly to restore satisfaction and maintain salon reputation with measurable follow-up outcomes.
3rd Key Holder
Claire’s
Greenville, NC
12.2025 - 03.2026
- Managed daily store opening and closing procedures ensuring secure cash handling and accurate deposits.
- Supervised sales floor staff to meet visual merchandising standards and boost conversion with measurable results.
- Trained new team members on POS operations and customer service, reducing transaction errors.
- Resolved customer issues promptly to maintain repeat business and improve store satisfaction metrics.
Team Member
Chick Fil A Greenville Mall
Greenville, NC
11.2024 - 12.2025
- Managed high-volume customer orders while maintaining service speed and accuracy, improving throughput with measurable results.
- Resolved customer issues at point of sale, increasing repeat customer satisfaction by a noticeable margin.
- Trained new team members on food safety and POS procedures, reducing order errors and compliance gaps.
- Maintained kitchen cleanliness and inventory controls to prevent shortages and ensure consistent service performance.
Education
Manicurists - undefined
Lenoir Community College
Snow Hill, N.C.12.2025
Skills
- Customer Retention
- Training & Development
- Visual Merchandising
- Cash Handling
- POS Systems
- Inventory Management
- Food Safety
- Customer Service (Expert)
Courses
- Nail Technology, Jun 2025 - Dec 2025
- Lenoir Community College
Certification
Manicurist
Timeline
3rd Key Holder
Claire’s
12.2025 - 03.2026
Nail Technician
T Nail Spa
03.2025 - Current
Team Member
Chick Fil A Greenville Mall
11.2024 - 12.2025
Manicurists - undefined
Lenoir Community College