Alaya West

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Conducted performance reviews and provided staff with feedback and guidance.

• Enhanced intern productivity by assisting with project coordination and providing ongoing support.
• Streamlined office processes for improved efficiency and time management through regular organization and filing.
• Contributed to a positive team environment by collaborating with the day shift officers
• Conducted research for various projects, leading to well-informed decisions and successful outcomes.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Sorted and organized files, spreadsheets, and reports.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.

• Contributed to a positive work environment by collaborating with team members on various tasks.
• Supported inventory management, ensuring accurate stock levels and timely restocking of products.
• Resolved customer issues promptly, demonstrating excellent problem-solving skills and professionalism.

Each hour worked creates a fund that will be given to hospice to ensure they are happy and comfortable in the final days. In my time here I worked 40 hours.

• Dean's List [2023-2024]
• Honor Roll 2022-2024
• 3.62 GPA
• Relevant Coursework: Minor in Behavioral Analysist