Alayah Harrell
Hammond,IN
Summary
Detail-oriented professional in financial transactions with expertise in cash handling, customer service, and fraud detection. Skills contribute to accuracy and client trust. Strong communication, problem-solving, and time management abilities enhance operational efficiency and foster positive customer experiences.
Overview
4
4
years of professional experience
Work History
Teller/Banker
Chase Bank
Lansing, Illinois
03.2025 - Current
- Processed customer transactions efficiently and accurately.
- Managed cash drawers and balanced registers daily.
- Assisted customers with account inquiries and product information.
- Handled customer complaints professionally and resolved issues promptly.
- Educated clients on banking services and digital tools.
- Maintained confidentiality of sensitive financial information at all times.
- Built and maintained client relationships through quality, personalized interactions.
Retail Sales Associate
Tmoblie
Calumet City, Illinois
06.2024 - 11.2024
- Demonstrated wireless devices and accessories to enhance customer experience.
- Assisted customers with product selection and service inquiries.
- Educated customers on device features and network plans.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Processed transactions efficiently using point-of-sale systems.
- Demonstrated knowledge of store products and services.
Shift Leader
Crumbl Cookies
Dyer, Indiana
10.2022 - 01.2024
- Supervised daily operations in a fast-paced cookie production environment.
- Trained and mentored team members on baking and customer service standards.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies.
- Assisted in maintaining cleanliness and organization throughout the workspace.
- Enforced safety protocols to ensure a safe environment for all employees.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Thornton Fractional South High School
Lansing, IllinoisSkills
- Transaction processing
- Cash handling
- Digital banking tools
- Account management
- Banking product sales
- Customer service
- Customer relationship building
- Sales expertise
- Product expertise
- Attention to detail
- Problem solving
- Effective communication
- Team leadership
- Inventory management
- Strong work ethic
- Patience and empathy
- Hospitality and accommodation
Timeline
Teller/Banker
Chase Bank
03.2025 - Current
Retail Sales Associate
Tmoblie
06.2024 - 11.2024
Shift Leader
Crumbl Cookies
10.2022 - 01.2024
Thornton Fractional South High School