Bunnie Shelton

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Supported customers with online banking navigation, ensuring a seamless digital experience for users across platforms.
• Prevented fraudulent activity by diligently verifying customer identification during account openings or changes in personal information.
• Handled sensitive customer data securely by adhering strictly to confidentiality policies within the organization.
• Maintained strict compliance with federal regulations during all transactions, ensuring the integrity of the institution.
• Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
• Developed strong relationships with customers by providing personalized service, leading to increased referrals.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Stock fruits and vegetables and remove old or poor quality products.

• Maintain high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
• Assist customers with price checking fruits and vegetables and finding requested items in department.
• Enhance customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
• Pleasantly greet customers and provide prompt and courteous service.
• Complete prep work on pre-packaged vegetables and fruits.

• Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
• Managed team workload to reach targets for specific tasks.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Built strong relationships with customers through positive attitude and attentive response.