Alan Aguiar
Santa Barbara,CA
Summary
Resourceful Universal Associate Banker Teller known for high productivity and efficient task completion. Possess specialized skills in customer service, financial transactions accuracy, and compliance with banking regulations. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and client satisfaction in a high volume customer settings.
Overview
8
8
years of professional experience
Work History
Universal Associate Banker Teller
Wells Fargo
Santa Barbara, CA
09.2023 - Current
- Processed customer transactions efficiently and accurately at a leading financial institution.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Handled customer complaints professionally while ensuring timely resolutions.
- Supported branch operations by managing daily administrative tasks effectively.
- Engaged in cross-selling efforts to promote bank offerings and increase client engagement.
- Greeted customers and provided excellent customer service.
- Maintained confidentiality of customer financial information at all times.
- Answered customer questions regarding bank services including interest rates on accounts and fees associated with them.
- Reconciled customer accounts to ensure accuracy of records.
Assistant Manager
Rustys Pizza Parlor
Santa Barbara, California
04.2021 - 02.2025
- Assisted and accommodated large reservations for party rooms.
- connected and personalized customers/regulars
- Trained staff on food safety and customer service protocols.
- Assisted in inventory management and stock replenishment processes.
- Implemented strategies to enhance customer satisfaction and dining experience.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer through careful handling of cash and receipts.
Closing Supervisor
SUBWAY®Restaurants
Isla vista
01.2018 - 08.2023
- Supervised closing procedures to ensure compliance with operational standards.
- Trained staff on efficient closing techniques and safety protocols.
- Ensured cleanliness and organization of the restaurant before closing.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Science - Economics/Finance
Santa Barbara City College
Santa Barbara, CA03-2028
Skills
- Customer service
- Financial analysis
- Data management
- Cash handling
- Team collaboration
- Conflict resolution
- Sales strategies
- Time management
- Fraud detection skills
- Banking
- Bilingual in (Spanish)
- Stress tolerance
- Professionalism and courtesy
- Goal-oriented focus
Accomplishments
Santa Barbara Half Marathon
Timeline
Universal Associate Banker Teller
Wells Fargo
09.2023 - Current
Assistant Manager
Rustys Pizza Parlor
04.2021 - 02.2025
Closing Supervisor
SUBWAY®Restaurants
01.2018 - 08.2023
Associate of Science - Economics/Finance
Santa Barbara City College