Anaka Simonds
Arlington
Summary
Experienced banking professional with expertise in customer service, account opening and maintenance, cash handling, and transaction processing. Demonstrates strong teamwork and adaptability, ensuring seamless operations and customer satisfaction. Skilled in communication and financial accuracy, consistently delivering high-quality service, as well as exceeding sales targets through collaboration and effective customer service strategies. Eager to learn and strives to succeed.
Overview
3
3
years of professional experience
Work History
Universal Associate Banker Teller
Texas Trust Credit Union
10.2025 - 03.2026
- Processed member transactions accurately and efficiently to ensure high service quality.
- Assisted members with account inquiries, providing tailored solutions to meet financial needs.
- Maintained up-to-date knowledge of credit union products to effectively promote services.
- Identified cross-selling opportunities and recommended appropriate products to meet customer needs.
- Contributed to branch sales goals by effectively promoting available products and services.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as primary point of contact for members, providing assistance with account maintenance and transactions.
- Conducted follow-up communications to ensure member satisfaction and retention.
- Opened new memberships with intentions to find best products per member.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bank Teller
DATCU Credit Union
05.2024 - 10.2025
- Processed customer transactions promptly in high-volume environment, minimizing wait times.
- Assisted customers with account inquiries, delivering clear information on products and services.
- Educated customers on digital banking tools, enhancing awareness of online services.
- Maintained cash drawer integrity through regular reconciliations, promptly addressing discrepancies.
- Developed rapport with customers to foster loyalty and encourage repeat business.
- Identified fraudulent activities by monitoring transactions and reporting suspicious activity.
- Cross-sold bank products and services, consistently exceeding personal sales goals.
- Assisted in having a welcoming branch environment by maintaining cleanliness and organization.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Retail Keyholder
Dollar General
05.2023 - 04.2024
- Monitored store security systems to prevent shoplifting or other theft incidents.
- Demonstrated ability to lead, motivate and inspire team members to achieve sales goals.
- Developed exceptional customer service skills through regular interaction with customers.
- Utilized effective communication skills when working with customers or colleagues.
- Handled cash register transactions accurately while maintaining a high level of customer service.
- Assisted in training new employees on product knowledge and store policies.
- Initiated price changes on merchandise according to corporate guidelines.
- Performed various tasks related to visual merchandising such as stocking shelves, creating displays.
- Ensured compliance with all company policies, procedures, safety rules, health regulations.
- Effectively managed store operations in the absence of the Store Manager.
- Executed opening, closing and register functions to meet business requirements.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Delivered exceptional customer service by responding to customer inquiries in a timely manner.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Assigned employees to specific duties.
- Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.
- Authorized payments and merchandise returns.
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised.
Education
High School Diploma -
Gardner High School
Gardner, MA06-2021
Skills
- Interpersonal skills
- Customer Service Expertise
- Patience and Tolerance
- Memory Retention
- Adaptability
- Time management
- Computer literacy
- Attention to detail
- Cash handling accuracy
- Professionalism
- Excellent Communication
- Customer Service
- Telephone Etiquette
- Organizational Skills
- Typing Speed
- Deposit and withdrawal management
- Relationship building
- Sales and Cross-selling
- Financial software
- Risk management
- Financial product sales
- Account maintenance
Timeline
Universal Associate Banker Teller
Texas Trust Credit Union
10.2025 - 03.2026
Bank Teller
DATCU Credit Union
05.2024 - 10.2025
Retail Keyholder
Dollar General
05.2023 - 04.2024
High School Diploma -
Gardner High School