DeQuanna Hopkins
Chicago,IL
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
7
7
years of professional experience
Work History
Universal Associate Banker Teller
BMO Bank Of Montreal
10.2020 - Current
- Trained new hires on customer service policies and procedures.
- Supported colleagues by stepping in during peak hours or absences, ensuring consistent productivity levels.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed customer transactions promptly, minimizing wait times.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Handled various accounting transactions.
- Monitored and verified suspicious activity on customer accounts.
- Offered assistance with online banking platforms, helping customers navigate digital services with ease.
CNA
Alden Village
01.2017 - 10.2020
- Upheld infection control and prevention policies across different patient-facing areas.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported needs of [Number]+ residents under long-term care.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Transported patients between rooms and appointments or testing locations.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Proviso East
Maywood, IL05.2015
Skills
- Fraud Detection Skills
- Insurance sales
- Rapid data entry skills
- Mortgage lending
- Information Processing
Timeline
Universal Associate Banker Teller
BMO Bank Of Montreal
10.2020 - Current
CNA
Alden Village
01.2017 - 10.2020
High School Diploma -
Proviso East