Pennilynn Harrelson
Trenton,FL
Summary
Hardworking individual who enjoys learning new tasks. Works effectively and efficiently to best suit the needs of the environment. Well versed in social situations and stays cool under pressure. If there is a problem works to solve it quickly and efficiently. Knows how to handle rude customers or help solve any issues they may have.
Overview
5
5
years of professional experience
Work History
Universal Associate Banker Teller
Capital City Bank
Bell, Florida
08.2024 - Current
- Greeted customers and provided excellent customer service.
- Cross-sold banking products such as loans, credit cards and investments when appropriate.
- Reconciled customer accounts to ensure accuracy of records.
- Reviewed personal identification documents to verify identity for new accounts.
- Resolved discrepancies between actual cash on hand versus computerized records.
- Handled all customer complaints in a professional manner according to bank policy.
- Attended training sessions designed to increase knowledge of banking products and services.
- Adhered to all Bank policies and procedures related to customer service.
Camp Counselor
Camp Kerusso
Old Town, Florida
05.2020 - 08.2024
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Assisted in developing weekly lesson plans for various age groups.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Developed individualized behavior management plans for campers with special needs.
- Communicated regularly with parents regarding their child's progress at camp.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Aftercare Teacher
Riverside Christian School
Trenton, FL
08.2022 - 05.2024
- Assisted with homework completion, including providing additional support when needed.
- Provided a safe and nurturing environment for students after school hours.
- Supervised student transitions from one activity to another throughout the day.
- Maintained cleanliness of classrooms and common areas within the aftercare facility.
- Supported special events hosted by the school district or community organizations.
- Encouraged social interaction among students by leading team building activities.
- Attended staff meetings to stay abreast of changes or updates related to aftercare programs.
- Enforced rules related to safety and behavior expectations during aftercare hours.
- Monitored student behavior and maintained discipline through positive reinforcement strategies.
- Communicated regularly with parents regarding their child's performance in the program.
- Provided emotional support to help students cope with difficult situations or feelings.
- Encouraged critical thinking and problem-solving through project-based learning.
Dishwasher/Customer Service Cashier
Akins BBQ
Bell, Florida
04.2023 - 10.2023
- Sanitized surfaces after each use following standard sanitation practices.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Replenished soap dispensers with detergent when necessary.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier/Crew Team Member
McDonald's
Trenton, FL
08.2022 - 06.2023
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Associate of Arts - Psychology
College of Central Florida
Ocala, FL06-2024
Skills
- Equipment Inspection
- Positive Reinforcement
- Child Supervision
- Parental Communication
- Peer Mentoring
- Emergency Response
- CPR
- Decision-Making
- First Aid
- Customer Service
- POS Systems
- Cash Register Operation
- Payment Processing
- Cash Handling
- Customer Assistance
- Money Handling
- Loyalty Program Promotion
- Order Taking
- Customer Relations
- Server Support
- Team Collaboration
- Telephone reception
- Reservations
- Food allergy awareness
- Strong interpersonal skills
- High efficiency
- Employee support
Timeline
Universal Associate Banker Teller
Capital City Bank
08.2024 - Current
Dishwasher/Customer Service Cashier
Akins BBQ
04.2023 - 10.2023
Aftercare Teacher
Riverside Christian School
08.2022 - 05.2024
Cashier/Crew Team Member
McDonald's
08.2022 - 06.2023
Camp Counselor
Camp Kerusso
05.2020 - 08.2024
Associate of Arts - Psychology
College of Central Florida