Genesis Aguilar
Dacula,GA
Summary
Highly motivated individual with 5+ years of experience delivering exceptional customer service and support. Dedicated professional looking to utilize my skills towards new challenges and to make an impact quickly.
Overview
12
12
years of professional experience
Work History
Universal Associate Banker Teller
Capital City Bank
10.2022 - 09.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
Lead Teller
Wells Fargo
09.2016 - 07.2022
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Exceeded sales goals on a regular basis by promoting bank products and services to both English and Spanish speaking customers.
- Maintained office supply inventory while adhering to budgeting practices.
Assistant Manager
Domino's Pizza
05.2015 - 08.2016
- Supervised day-to-day operations to meet quality and service expectations.
- Collaborated with leadership to develop strategies for achieving sales and profit goals.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Organized employee schedules to meet expected business demands.
- Assisted with new hire onboarding.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Assistant
University Of Georgia
10.2014 - 05.2015
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with students and visitors by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Ensured effective communication between student organizations and third parties.
Receptionist
Clinica De La Salud Hispana
04.2011 - 05.2013
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments while ensuring patient records were up to date.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered and handled a high level of incoming calls.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Education
University of Georgia
Athens, GAHigh School Diploma -
Norcross High School
Norcross, GA05.2013
Skills
- Fluent in English and Spanish
- Proficient in Microsoft Office, G Suite, and Quickbooks
- Strong oral and written communication
- Professional Certification for Intuit Bookkeeping
Timeline
Universal Associate Banker Teller
Capital City Bank
10.2022 - 09.2023
Lead Teller
Wells Fargo
09.2016 - 07.2022
Assistant Manager
Domino's Pizza
05.2015 - 08.2016
Office Assistant
University Of Georgia
10.2014 - 05.2015
Receptionist
Clinica De La Salud Hispana
04.2011 - 05.2013
University of Georgia
High School Diploma -
Norcross High School
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