Summary
Overview
Work History
Education
Skills
Timeline
Generic

Baylee Harmon

Summary

I have four years experience in customer service as a cashier and cash office manager. I managed the front end working as a cashier and in the office. I dealt with cash, cards, and checks, I counted the safe, tills, and prepared bank deposits. I have 1+ years experience as a childcare provider. I mainly worked with toddlers. My main focus was promoting emotional, physical and intellectual advancement in early childhood. I have also done volunteer work through my church such as providing childcare, delivering meals, and helped prepare for different events. I am experienced in banking with a strong background in customer service, cash handling, and financial transactions. I am trained in cross-selling financial products, and ensuring compliance with banking regulations. While in my position as a UB, I spent my first year in the position as a float. I traveled between 5 different locations to provide help. I learned to adapt to each branches routines and customers. After my role as a float ended, I continued to travel to other branches to provide assistance when needed.

Overview

7
7
years of professional experience

Work History

Universal Banker Teller

Peoples Bank
11.2022 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Resolved customer concerns promptly and professionally, fostering trust in the bank''s commitment to quality service.
  • Managed high volumes of transactions while maintaining exceptional speed and accuracy levels.
  • Handled sensitive customer data securely by adhering strictly to confidentiality policies within the organization.
  • Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
  • Educated customers on various banking options, empowering them to make informed financial decisions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.

Childcare Provider

Genesis Children's Center
07.2021 - 11.2022
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Consulted with families to discuss activities and behaviors of each child.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Cared for children ages 1 and a half to 10 years old in nurturing and age-appropriate ways.

Cash Office Manager

Cash Saver
06.2020 - 07.2021
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies and inventory shrinkage.

Cashier

Cash Saver
11.2017 - 07.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule, switched shifts for others, and extra shifts to meet business needs.
  • Helped customers complete purchases and locate items.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Education

No Degree - AYA Integrated Mathematics

Muskingum University
New Concord, OH

High School Diploma -

Meadowbrook High School
Byesville, OH
05.2020

Skills

  • Social and Emotional Development
  • Safety Monitoring and Management
  • Strong work ethic
  • Mathematical Calculation and Reasoning
  • Business Leadership
  • Financial Transactions
  • Branch operations
  • Reliability
  • Customer service
  • Cash handling and management

Timeline

Universal Banker Teller

Peoples Bank
11.2022 - Current

Childcare Provider

Genesis Children's Center
07.2021 - 11.2022

Cash Office Manager

Cash Saver
06.2020 - 07.2021

Cashier

Cash Saver
11.2017 - 07.2021

High School Diploma -

Meadowbrook High School

No Degree - AYA Integrated Mathematics

Muskingum University
Baylee Harmon