Summary
Overview
Work History
Education
Skills
Timeline
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Windy Reed

Malta

Summary

Dedicated Customer Service Representative, with over 10 years of experience, in both customer facing and telecommunications. Motivated to maintain customer satisfaction and contribute to company success. Polished in responding to inquiries, cross-selling products or services and resolving issues with enthusiasm and persuasiveness. Operates with empathy, kindness, and patience and continues to be willing and eager to learn.

Overview

15
15
years of professional experience

Work History

UNIVERSAL BANKER

Peoples Bank
06.2022 - Current
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
  • Handled special requests such as ordering checks or issuing stop payments as requested by customers.
  • Balanced cash drawers at the beginning and end of each shift to ensure accuracy.
  • Followed all bank security procedures to safeguard against theft or fraud.
  • Educated customers on fraud prevention techniques to protect their accounts.
  • Resolved customer complaints by listening attentively and offering immediate solutions or escalations when necessary.

Regional Manager

NEWFOUNDLAND CLUB OF AMERICA RESCUE
05.2021 - Current
  • Developing policies and procedures to improve function of rescue.
  • Building and coordinating volunteer work.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Accomplished multiple tasks within established timeframes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

GUEST EXPERIENCE LEADER

McDonald's
06.2010 - Current
  • Manage end-to-end customer experiences to deliver on expectations.
  • Check in with guests to inquire about satisfaction and offer additional support.
  • Observe operations and recommended improvements.
  • Mentor employees on optimal processes and procedures to consistently deliver outstanding customer experience.
  • Plan and assist customer appreciation events to promote returning customers.

BRANCH SALES AND SERVICE RRT

PNC Bank
01.2020 - 06.2022
  • Budget management to maintain rescue effectiveness.
  • Oversee fundraising opportunities and events.
  • Coordinate and advise medical care of dogs.
  • Collaborate with other rescues and organizations.
  • Manage social media and marketing.
  • Presents to all levels of the organization.

RESCUE COORDINATOR

SOUTH CENTRAL NEWFOUNDLAND RESCUE
01.2019 - 01.2021
  • Conduct phone interview and home checks with potential adopters.
  • Coordinate transport to foster and adoptive families.
  • Process foster and adoption contracts.
  • Organize and manage administrate side of rescue.
  • Worked effectively in call center environment to handle high inbound and outbound call volumes.
  • Participated in mergers and acquisitions into new markets.
  • Worked with customers to build and deepen relationships by uncovering financial needs and recommending best products and services.
  • Reviewed and updated account records to ensure current and accurate data.
  • Opened a wide range of accounts, including, checking/savings, loans and CD's.
  • Maintained current knowledge of financial regulations and general banking practices to comply with industry standards.
  • Presented a flexible schedule to travel where help was needed.

LOGISTICS SUPERVISOR

Harbor Freight
02.2016 - 03.2018
  • Trained and supervised supply personnel on store procedures.
  • Monitored worker performance, providing feedback and coaching to improve efficiency.
  • Aided in inventory management by counting stock and recording data accurately.
  • Documented sales data and drafted sales reports daily.
  • Quoted prices to customers, estimated service times, and assisted in locating materials.

Education

ASSOCIATE OF APPLIED BUSINESS - BUSINESS MANAGEMENT AND HUMAN RESOURCES

Zane State College
Zanesville, OH
05.2013

Skills

  • Positive attitude
  • Relationship building and management
  • Exceptional customer service and deescalation
  • Problem-solving
  • Coaching and development
  • Cash handling proficiency
  • Customer needs assessment
  • Electronic funds transfer

Timeline

UNIVERSAL BANKER

Peoples Bank
06.2022 - Current

Regional Manager

NEWFOUNDLAND CLUB OF AMERICA RESCUE
05.2021 - Current

BRANCH SALES AND SERVICE RRT

PNC Bank
01.2020 - 06.2022

RESCUE COORDINATOR

SOUTH CENTRAL NEWFOUNDLAND RESCUE
01.2019 - 01.2021

LOGISTICS SUPERVISOR

Harbor Freight
02.2016 - 03.2018

GUEST EXPERIENCE LEADER

McDonald's
06.2010 - Current

ASSOCIATE OF APPLIED BUSINESS - BUSINESS MANAGEMENT AND HUMAN RESOURCES

Zane State College

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Windy Reed