Raysa Camilo
Salem,Massachusetts
Summary
Bilingual and internationally experienced customer services professional with a strong background in customer service and financial transactions. Adept at learning and consistently seeking growth opportunities. Demonstrates the ability to quickly understand processes and effectively utilize software systems. Ready to leverage and enhance communication and organizational skills to deliver exceptional service.
Overview
4
4
years of professional experience
Work History
Universal Banker
M&T BANK
12.2023 - Current
- Specializes in customer experience through sales, service and digital engagement
- Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch
- Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs
- Refers complex customer needs to the appropriate team member/partner
Receptionist
Salem Family Dental
11.2022 - 08.2023
- Collected payments and processed insurance claims
- Scheduled and canceling patient appointments
- Maintained office inventory
- Maintained patients’ records
- Collected payment from patients
- Dental charting and treatment planning
Cashier/ sales representative
Mell’s Tire & Auto service
08.2020 - 11.2022
- Developed relationships with top customers
- Planned sales strategies
- Contacted new and existing customers
- Scheduled meetings and presentations with prospects
- Educated customers on products
- Answered questions about products
- Upsell products and services
Education
Bachelor’s degree - Tourism and Hotel Management
Universidad Autonoma de Santo Domingo (UASD)
01.2014
Skills
- Bilingual communication - English/Spanish
- Technical knowledge
- Time management
- Problem solving
- Adaptability
- Team player
- Positive attitude
References
Available Upon Request
Timeline
Universal Banker
M&T BANK
12.2023 - Current
Receptionist
Salem Family Dental
11.2022 - 08.2023
Cashier/ sales representative
Mell’s Tire & Auto service
08.2020 - 11.2022
Bachelor’s degree - Tourism and Hotel Management
Universidad Autonoma de Santo Domingo (UASD)
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