Jennifer Diaz
Newark,NJ
Overview
11
11
years of professional experience
Work History
Universal Banker
Citibank
Newark, NJ
03.2024 - Current
- Open checking, savings, money market and certificates of deposit accounts and order checks, debit cards and furnish online banking details to facilitate new transactions.
- Cash checks, accept deposits and withdrawals within assigned limits and calculate daily transactions using computers, calculators or adding machines.
- Ensured regulatory standards and bank policy alignment across all branch functions.
- Improve customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Exceeding quarterly goals.
- Preparation of incoming/outgoing cash & daily reports.
- Transfer referrals to our mortgage & lending representatives.
Motor Vehicle Clerk
Motor Vehicle Commission
Newark, NJ
07.2021 - 06.2023
- Welcome customers with exceptional customer service and eye contact.
- Check in customers with appointments.
- Interact with customers in-person to provide information.
- Operate photographic equipment to obtain photographs for drivers' licenses/ ID cards.
- Update operational records or licensing.
- Inform customers by mail for additional steps needed to obtain licenses.
- Review and submit over 100 applications for License's per day at ID check department.
- Process payments for fees, maintain accurate drawers, and issue receipts.
- Verify authenticity of foreign identification or immigration documents.
Teller Supervisor
Seaport Federal Credit Union
01.2018 - 06.2021
- Greeted member's with exceptional service.
- Managed a teller line of seven (7) employees.
- Trained new hires.
- Executed shipment processing. Performed daily branch reports.
- Coordinated daily cash reconciliation at high-volume location.
- Opened/Closed accounts, wire transfers, stop payments and account transfers.
- Generated cashier checks, traveler's checks and money orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Organized, stocked and maintained Teller/Lobby area.
- Answer telephone inquiries on banking products including checking, savings, payments and loans.
Universal Banker
PNC BANK
Bloomfield, NJ
11.2016 - 08.2017
- Processed quarterly Vault and ATM audits with zero error rate.
- Answered telephone inquiries on banking products.
- Organized, stocked and maintained teller window area neat.
- Assisted clients with financial needs by opening accounts that benefit clients.
- Followed up with clients through phone calls to bring them in for financial reviews.
- Ordered branch supplies.
- Audit ICI (debit card printer)machine on weekly basis.
Teller Mentor
Wells Fargo Bank
12.2013 - 11.2016
- Assisted clients financial situations to develop strategic financial planning solutions.
- Provided administrative support during staffing shortages.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Operated cash drawers (till) for cash, check and debit card transactions at as 100% accuracy.
- Helped customers make deposits, payments, withdrawals, transfers and etc.
- Help out with any needs or concerns before sending customers over to a manager.
- Answered customer telephone calls promptly in a appropriate manner.
- Referred solutions over to bankers to meet our quarterly goals.
- Trained tellers, and ensured compliance with security regulations at teller stations and vaults.
- ATM custodian
Education
High School Diploma -
Central High School
Newark, NJSkills
- Bilingual English Spanish
- Notary
- Police Academy Training
- Pharmacy Technician
- Quick learner
- Data Entry Typing
- Customer Service
- Office Management
- MS Windows proficient
- Proficient in cash management
- High level of accuracy
- Privacy Confidentiality
- Communication Skills
- Extremely organized
- Hospitality
- Front Desk Clerk
Timeline
Universal Banker
Citibank
03.2024 - Current
Motor Vehicle Clerk
Motor Vehicle Commission
07.2021 - 06.2023
Teller Supervisor
Seaport Federal Credit Union
01.2018 - 06.2021
Universal Banker
PNC BANK
11.2016 - 08.2017
Teller Mentor
Wells Fargo Bank
12.2013 - 11.2016
High School Diploma -
Central High School