Karina Brewer

Memphis,TN

Summary

Detail-oriented Deposit Operations Specialist skilled in banking operations and loan processing. Expertise in risk management and compliance enhances member satisfaction and supports growth objectives. Bilingual in Spanish and English, excels in cross-selling and customer service. Proficient in Microsoft Office, streamlining processes and improving efficiency.

Overview

years of professional experience

Work History

Universal Banker

Truist Bank

Memphis, Tennessee

06.2025 - Current

Assisted customers with account inquiries and transactions at Truist Bank.
Educated customers on various banking products and services available.
Collaborated with team members to enhance customer service initiatives.
Managed daily cash balancing and ensured accurate transaction processing.
Resolved customer issues efficiently, demonstrating strong problem-solving skills.
Maintained compliance with banking regulations and internal policies consistently.
Supported branch operations through effective communication and teamwork strategies.
Processed deposits, withdrawals, loan payments and other financial transactions.
Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
Answered telephone inquiries regarding account balances, fees or general information.
Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
Advised customers on how to use mobile banking applications effectively.
Provided customer service to clients by answering questions, resolving complaints and processing transactions.
Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.

Deposit Operations Specialist

Hope Enterprise Corporation

Memphis, USA

12.2019 - 05.2025

Handle certificate maturity, renewal notices, and account-related updates.
Process remote deposit capture items.
Research fraud alerts and provide recommendations for resolution.
Managed charge-off process, collaborating with Collections Department to facilitate timely recoveries.
Conducted routine reconciliations of core processing system with external vendors to ensure accuracy and compliance.
Assist with member disputes, ensuring accurate and timely resolutions.
Review new account files and online membership applications to ensure compliance and accuracy.
Review transactions such as share drafts to maintain high accuracy and compliance.
Ensure dual control approval processes are followed for key transactions to minimize errors and fraud.
Conduct daily review of check deposits and holds, reporting findings to relevant stakeholders.
Process ACH files, share drafts, wires, mobile deposits, and loan payments.
Manage incoming and outgoing wire transfers and ACH transactions.
Manage currency orders and ensure cash availability for branches.
Oversee teller operations, ensuring adherence to policies and procedures.
Ensure security over cash, including managing ATM, ITM, and cash recyclers.
Manage vault access and cash order management to maintain appropriate levels.
Process and approve wire transfers, opening and closing the branch securely.
Resolved member inquiries and complaints, enhancing overall member satisfaction.
Cross-sell HOPE products and achieve individual growth and retention targets.

Concession Worker

SOUTHLAND PARK GAMING AND RACING

West Memphis, USA

05.2018 - 07.2019

Assist customers with orders
Processed cash and credit card transactions efficiently, ensuring accurate financial handling.
Monitored food temperatures, maintaining safety and quality standards for customer satisfaction.
Prepared meals according to recipes and safety standards.
Organized and replenished product shelves, enhancing product availability for customers.

COS Cashier Supervisor

Sams Club

Memphis, USA

06.2014 - 01.2015

Executed opening and closing procedures for cash register operations, ensuring accuracy and security in transactions.
Resolved customer complaints and processed returns, fostering positive customer experiences.
Facilitated membership sales, contributing to increased customer loyalty and engagement.
Assist cashiers on their daily duties
Cash handling

Education

High School Diploma -

Southwest Academy

Houston, TX

Skills

Bilingual: Spanish and English
Microsoft Office proficiency
Banking operations and loan processing

Cash management and retail handling
Customer service and sales
Risk management and compliance

Timeline