Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carlos Sanroman

Los Ángeles,United States

Summary

Universal Banker with documented cash handling experience and strong drive for customer service. Educating clients on banking options and recommending appropriate products and services to meet financial needs. Leveraging people skills to securely process teller transactions, resolve issues and refer customers to partners for advanced relationship development. Seeking and maintain full time position that offers professional challenges utilizing skills that I have learned throughout my lifetime.

Overview

5
5
years of professional experience

Work History

Universal Banker

Citibank, NA
09.2023 - Current
  • Promote a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name.
  • Manage transactions efficiently while maintaining attention to detail, ensuring accurate processing for clients.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contribute to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Increased cross selling opportunities by identifying customer needs and recommending appropriate banking products and/or services.

Bank Teller

Wells Fargo
12.2022 - 07.2023
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Educated customers on use of banking website and mobile apps.

Amazon Associate

Amazon Warehouse
02.2020 - 04.2022
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
  • Established safety protocols for warehouse environment, significantly reducing workplace accidents.
  • Ensured accurate inventory counts through regular audits and meticulous recordkeeping.

Tech Associate

Target
10.2019 - 01.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Science - Computer Information Systems

Los Angeles City College
Los Angeles, CA
06.2022

High School Diploma -

Manual Arts Senior High School
Los Angeles, CA 90037
06.2019

Skills

  • Deposit Processing
  • Customer Service
  • Team Collaboration
  • Money Handling
  • Account Servicing
  • Bilingual (Spanish & English)
  • Flexible & Adaptable
  • Consumer Banking
  • Risk & Control
  • Bank Sales
  • Teller Experience

References

  • Susana- Team Leader, (323) 718-0219
  • Caleb Williams - Branch manager, (213) 400-6130
  • Alyssa Mancillas - Operations Manager, (562) 612-6047
  • Alex Bedon - Branch Manager, (203) 999-1122

Timeline

Universal Banker

Citibank, NA
09.2023 - Current

Bank Teller

Wells Fargo
12.2022 - 07.2023

Amazon Associate

Amazon Warehouse
02.2020 - 04.2022

Tech Associate

Target
10.2019 - 01.2020

Associate of Science - Computer Information Systems

Los Angeles City College

High School Diploma -

Manual Arts Senior High School

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Carlos Sanroman