Sarah Given-VanLeeuwen
Bellows Falls,VT
Summary
Driven by a results-focused approach, I enhanced team productivity and customer satisfaction at J & H Hardware through adept leadership and problem-solving. My experience spans customer service, supervising, baking, and coordinating, with skills in operations management and staff mentoring. I excel in multitasking and adaptability, consistently achieving goals with a keen eye on inventory control and employee motivation.
Overview
14
14
years of professional experience
Work History
Supervisor
J & H Hardware
Bellows Falls, VT
06.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Baker/cashier
Dunkin Dounts
Walpole, NH
11.2016 - 06.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Breakfast Coordinator
Burger King
Brattleboro, VT
08.2010 - 11.2016
- Serviced guests with food and beverage requirements.
- Assisted with training and development of food and beverage team.
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Increased efficiency by establishing standardized procedures for all breakfast-related tasks throughout the establishment.
- Maintained a safe working environment by enforcing strict food handling procedures and promptly addressing any potential hazards in the kitchen.
- Enhanced customer satisfaction by efficiently managing breakfast operations and ensuring high-quality food preparation.
- Streamlined workflow for increased productivity by effectively delegating tasks to team members.
- Promoted a positive work environment through clear communication, fostering teamwork among staff members.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Assisted in staff hiring, training, and development, leading to a well-rounded and efficient team of employees.
- Gathered valuable customer feedback via surveys or direct interactions to identify areas of improvement in both food offerings and service quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
LNA - Nursing
Greenfield Community College
Greenfield, MANursing -
Southern Vermont College
Bennington, VTBrattleboro Union High School
Brattleboro, VT06.2011
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Processes and procedures
- Operations Management
- Policy Enforcement
- Inventory Oversight
- Waste Reduction
- Industrial hygiene
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Time Management
- Adaptability and Flexibility
Timeline
Supervisor
J & H Hardware
06.2021 - Current
Baker/cashier
Dunkin Dounts
11.2016 - 06.2021
Breakfast Coordinator
Burger King
08.2010 - 11.2016
LNA - Nursing
Greenfield Community College
Nursing -
Southern Vermont College
Brattleboro Union High School