Sarah Given-VanLeeuwen

• Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
• Provided expert guidance on product offerings, enhancing customer satisfaction and retention.
• Trained and mentored new staff on operational procedures and customer service excellence.
• Implemented process improvements that streamlined account opening and service delivery workflows.
• Analyzed customer needs to recommend tailored financial solutions, driving increased client engagement.
• Managed daily branch operations, optimizing resource allocation to enhance service efficiency.
• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
• Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
• Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Supervised daily operations, ensuring compliance with safety standards and company policies.
• Trained and mentored new staff on product knowledge and effective customer service techniques.
• Managed inventory control processes to optimize stock levels and minimize loss.
• Resolved customer complaints promptly, enhancing overall shopping experience and retention rates.

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Managed customer service operations, including taking orders and resolving complaints.
• Operated cash registers and processed payments accurately.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
• Increased production efficiency through effective time management and multitasking during busy periods.
• Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
• Maintained accurate inventory of baking supplies and ingredients.
• Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.

• Serviced guests with food and beverage requirements.
• Assisted with training and development of food and beverage team.
• Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
• Increased efficiency by establishing standardized procedures for all breakfast-related tasks throughout the establishment.
• Maintained a safe working environment by enforcing strict food handling procedures and promptly addressing any potential hazards in the kitchen.
• Enhanced customer satisfaction by efficiently managing breakfast operations and ensuring high-quality food preparation.
• Streamlined workflow for increased productivity by effectively delegating tasks to team members.
• Promoted a positive work environment through clear communication, fostering teamwork among staff members.
• Approached guests and employees with personable and welcoming attitude to promote friendly environment.
• Assisted in staff hiring, training, and development, leading to a well-rounded and efficient team of employees.
• Gathered valuable customer feedback via surveys or direct interactions to identify areas of improvement in both food offerings and service quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Mandatory training in AED, First Aid, and mandatory reporting.