Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ruth Johnson

Greenville

Summary

I am an experienced leader with a strong background in customer service, team management, and cash handling. My career history provides a dynamic set of skills. Additionally, I have always been hard-working and dependable, and I learn new skills very quickly.

The past two years have provided me with extensive experience and knowledge in the banking world, where I have assisted businesses and individuals find the best services for them. Furthermore, my experience encompasses loan processing and teller work.

I have cultivated my customer service skills over the years, and use both empathy and professionalism to resolve conflict or disputes.

I am detail-oriented and organized, adept at training staff and thriving in fast-paced environments. I will always show up on time and with a smile, and get the job done.

Overview

9
9
years of professional experience

Work History

Universal Banker

Community Neighbor Bank
05.2023 - Current
  • Loan processor: process mainly consumer loans, along with a few commercial loans. Keep loan files in order, create and organize files for new customers, gather information for audits.
  • Customer service: debit cards (fraud department and services), ACH disputes, stop payments, new accounts and revisions, Certificates of Deposit (redeeming, opening new, providing rates and specials), statement research, order business products for customers, print and order checks.
  • Insurance: request and collect proof of coverage, balance general ledger, pay reporting companies.
  • Teller: process deposits, withdrawals, and loan payments, balance drawers and vault.

Realtor

Emerald Coast Realty
09.2021 - 03.2023
  • Compared recently sold area properties to determine competitive market prices.
  • Listed properties with professionalism.
  • Conducted regular meetings and conversations with clients to ensure clear communication.
  • Advised and informed prospective clients on current market activities and conditions so that they had all the facts.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Negotiated, facilitated, and managed real estate transactions.
  • Assisted another Realtor with transactions, data entry, showings, email communications, and updating of listings.

Nanny

Private
03.2020 - 05.2021
  • Assisted with light housekeeping duties as well as running errands.
  • Provided education along with playtime and outdoor activities.
  • Built positive and nurturing environments to support children's social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Picked up children and dropped off throughout week.

Project Manager

Wild Honey Frozen Yogurt
08.2016 - 05.2019
  • Created and executed seasonal floor plans for shop, ordered graphics, kept supplies and decor organized for ease of use.
  • Maintained, repaired, and cleaned equipment/machinery daily and weekly.
  • Created schedules for entire team, scheduled trainings for new hires, and trained others in all areas I was responsible for.
  • Scheduled and held quarterly meetings with employees.
  • Handled conflict resolution between employees, and also with customers.
  • Communicated with vendors, completed orders, kept inventory.
  • Managed social media platforms, performed giveaways and specials, created ads.
  • Utilized Excel, Asana, and other similar software.
  • Cashier, answered phone calls, grocery runs, night deposits and bank runs.

Education

Associate of Arts -

Pensacola State College
Pensacola, FL
05-2018

Skills

  • Loan processing
  • Bank transaction processing
  • Team leadership and management
  • Staff training and mentoring
  • Project planning and development
  • Excellent customer service
  • Detail-oriented and organized
  • Punctual with completion of projects

Affiliations

  • Alabama Foster Association

Timeline

Universal Banker

Community Neighbor Bank
05.2023 - Current

Realtor

Emerald Coast Realty
09.2021 - 03.2023

Nanny

Private
03.2020 - 05.2021

Project Manager

Wild Honey Frozen Yogurt
08.2016 - 05.2019

Associate of Arts -

Pensacola State College

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