Kaleb Isabel
Columbus,US
Summary
Personable and proactive individual with solid understanding of financial services and customer relationship management. Well-versed in banking operations and adept at using financial software to enhance customer experiences. Committed to driving customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Universal Banker
Colony Bank
Columbus, GA
03.2025 - Current
- Facilitated customer transactions, ensuring accuracy and efficiency in cash handling and account management.
- Assisted clients with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Promoted bank products and services, contributing to overall sales growth through effective communication.
- Executed daily operational tasks, maintaining compliance with regulatory guidelines and internal policies.
- Collaborated with team members to streamline processes, improving service delivery and reducing wait times.
- Managed escalated customer issues, resolving conflicts effectively to maintain positive client relationships.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Supervisor
Chick-fil-A Restaurants
Columbus, GA
10.2024 - 03.2025
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Ensured that safety protocols were followed at all times by all staff members.
- Motivated employees to reach highest professional potential.
- Communicated employee, customer and workplace needs to managers.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Answered customer questions and made product recommendations according to needs.
- Initiated creative solutions to resolve customer complaints and issues.
- Organized workflow tasks to prevent downtime and production gaps.
- Notified employees of policy and procedure changes to promote overall compliance.
Team Leader
Chick-fil-A Restaurants
Columbus, GA
09.2023 - 10.2024
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.
- Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork.
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
- Established team goals, objectives and strategies for successful project completion.
Trainer
Chick-fil-A Restaurants
Columbus, GA
04.2023 - 09.2023
- Educated employees on proper use of organization's products and systems.
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
- Trained existing personnel on new or enhanced applications, products and job functions.
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
- Assessed individual performance levels to identify areas for improvement and create targeted training plans.
- Coordinated and managed the implementation of training solutions.
- Encouraged collaborative problem solving among learners by facilitating group discussions.
Restaurant Team Member
Chick-fil-A Restaurants
Columbus, GA
10.2022 - 04.2023
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service.
- Performed cashiering duties accurately including taking orders, handling payments, making change.
- Provided friendly and attentive service to ensure customer satisfaction.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment.
- Greeted and accommodated guests, building positive experience from first interaction.
- Handled customer complaints professionally while maintaining composure under pressure.
- Developed strong communication and interpersonal skills while interacting with customers and co-workers.
- Prepared and served food and beverages to customers.
- Processed payments and completed register transactions accurately.
- Restocked supplies such as napkins, condiments, utensils when needed.
- Utilized problem solving skills during challenging situations with guests or other employees.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Resolved customer complaints and inquiries in a timely manner.
- Memorized menu to help diners make informed meal choices.
Education
Bachelor's Degree - Finance
Columbus State University
Columbus, GA, US12.2027
Skills
- Training and mentoring
- Attention to detail
- Staff management
- Decision-making
- Strategic planning
- Process improvement
Timeline
Universal Banker
Colony Bank
03.2025 - Current
Supervisor
Chick-fil-A Restaurants
10.2024 - 03.2025
Team Leader
Chick-fil-A Restaurants
09.2023 - 10.2024
Trainer
Chick-fil-A Restaurants
04.2023 - 09.2023
Restaurant Team Member
Chick-fil-A Restaurants
10.2022 - 04.2023
Bachelor's Degree - Finance
Columbus State University