Overview
Work History
Education
Skills
Timeline
Generic

Joy Jang

Columbus

Overview

3
3
years of professional experience

Work History

Universal Banker

First Merchants Bank
10.2024 - Current
  • Delivered excellent customer service by addressing inquiries, resolving issues, and fostering customer loyalty
  • Promoted and sold banking products, effectively identifying customer needs and providing tailored solutions
  • Maintained accurate financial transactions, ensuring compliance with regulations and security policies
  • Assisted in training and coaching staff, developing their customer engagement and sales skills
  • Participated in sales meetings and strategy sessions, contributing insights to improve performance and customer satisfaction
  • Strengthened brand trust by ensuring a positive customer experience and upholding company values

Student Consultant for Columbus Crew

The Ohio State University Fisher College of Business
01.2024 - 04.2024
  • Designed and developed a data-driven marketing strategy for Columbus Crew's youth soccer programs, incorporating market research insights for effective customer activation
  • Conducted quantitative and qualitative research to define target markets and inform strategy development.
  • Collaborated with team members on marketing plans for Columbus Crew, producing high-quality presentations using Canva and Microsoft PowerPoint
  • Presented final strategy recommendations to internal and client leadership, demonstrating analytical and problem-solving skills with a focus on market growth

Student Consultant for Wendy's

The Ohio State University Fisher College of Business
01.2024 - 04.2024
  • Collaborated with a team to develop and execute creative promotional marketing strategies tailored to new market expansion, enhancing Wendy's digital storytelling approach
  • Crafted a tactical blueprint that achieved the designated objectives outlined during the initial research phase
  • Presented the final proposal to the client and received favorable responses regarding the suggested recommendations

Account Manager

Fly Experiential
05.2023 - 08.2023
  • Managed client relationships, handled order tracking, and ensured smooth information flow between teams, contributing to effective sales processes
  • Developed weekly performance reports using Microsoft Excel, utilizing pivot tables and VLOOKUP to analyze sales data and inform team decisions
  • Successfully upsold services and engaged key stakeholders, demonstrating an analytical approach to market opportunities
  • Organized and coordinated events, managing logistics and ensuring alignment with overall marketing strategy

UX Research Intern

Curated For You
06.2022 - 08.2022
  • Researched current trends in fashion and how they are affecting consumer markets.
  • Contributed to the development of technology that customized product recommendations based on social identity and supported the deployment of e-commerce web applications in collaboration with major retail partners.
  • Gained a deeper understanding of the retail industry and the next-generation AI software powering e-commerce and customer experiences.

Education

Bachelor of Science - Business Administration, Marketing

The Ohio State University - Fisher College of Business
Columbus, OH
05.2024

Skills

Timeline

Universal Banker

First Merchants Bank
10.2024 - Current

Student Consultant for Columbus Crew

The Ohio State University Fisher College of Business
01.2024 - 04.2024

Student Consultant for Wendy's

The Ohio State University Fisher College of Business
01.2024 - 04.2024

Account Manager

Fly Experiential
05.2023 - 08.2023

UX Research Intern

Curated For You
06.2022 - 08.2022

Bachelor of Science - Business Administration, Marketing

The Ohio State University - Fisher College of Business

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Joy Jang