RUTH Salinas
Tyler
Summary
Seasoned financial expert with comprehensive experience in loan assessment and risk analysis within the banking industry. Adept at optimizing client satisfaction through exceptional customer service and adherence to compliance standards. Proven ability to collaborate effectively and adapt to evolving business requirements, driving consistent organizational success.
Overview
12
12
years of professional experience
Work History
Universal Banker
TELCO PLUS CREDIT UNION
01.2023 - Current
- Enhanced member satisfaction by resolving inquiries and issues promptly.
- Facilitated account openings and loan applications, improving member service experiences.
- Increased digital banking adoption by educating customers on available services.
- Ensured cash drawer accuracy through regular compliance audits and checks.
- Mentored new tellers, boosting team efficiency and overall service quality.
- Assisted Branch Manager with daily operations, promoting effective team communication.
Lead Teller
East Texas Professional Credit Union
03.2021 - 01.2023
- Ensured compliance with policies by supervising daily teller operations.
- Enhanced customer service through training and mentoring junior tellers effectively.
- Resolved complex inquiries to boost member satisfaction and loyalty.
- Maintained operational integrity by monitoring cash balances and vault transactions.
- Balanced cash inventory daily, ensuring accuracy in vault and teller drawers.
Teller/Collections Agent
KEYSTONE CREDIT UNION
09.2019 - 05.2022
- Ensured compliance with banking policies by processing transactions accurately and efficiently.
- Enhanced customer service by addressing inquiries and providing product information.
- Achieved cash drawer accuracy through meticulous counting and end-of-shift reconciliation.
- Boosted branch efficiency by collaborating with team members on operational improvements.
- Resolved disputes promptly by conducting thorough account reviews and identifying discrepancies.
- Managed delinquent accounts using effective communication and negotiation strategies.
Assistant Manager
Whatabuger
01.2014 - 05.2019
- Ensured compliance with policies through effective supervision of daily operations.
- Met performance and quality standards by overseeing day-to-day operations.
- Increased accuracy in cash management by monitoring intake and deposit records.
- Verified stock levels through regular inventory counts, addressing discrepancies effectively.
- Facilitated staffing needs by assisting in recruitment and onboarding processes.
Education
High School Diploma -
JOHN TYLER HIGH SCHOOL
06-2017
Skills
- Cash handling proficiency
- Loan processing
- Customer service
- Cash handling
- Cross-selling expertise
- Educating clients
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Universal Banker
TELCO PLUS CREDIT UNION
01.2023 - Current
Lead Teller
East Texas Professional Credit Union
03.2021 - 01.2023
Teller/Collections Agent
KEYSTONE CREDIT UNION
09.2019 - 05.2022
Assistant Manager
Whatabuger
01.2014 - 05.2019
High School Diploma -
JOHN TYLER HIGH SCHOOL