Miltride V. Chalumeau
Summary
Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Universal Banker
M&T Bank
01.2024 - Current
- Facilitated customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Provided personalized financial solutions to meet diverse customer needs and enhance satisfaction.
- Managed daily operations, including cash handling and transaction processing, to maintain service quality.
- Collaborated with team members to streamline workflow processes and improve overall branch efficiency.
Assistant Manager
J. Crew Factory
03.2022 - 01.2024
- Led team in implementing process improvements to enhance operational efficiency and customer satisfaction.
- Developed training programs for new staff, fostering a culture of continuous learning and professional growth.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy in stock levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Lead Keyholder
Pandora
08.2022 - 12.2023
- Led team to achieve sales targets through effective training and mentoring of staff.
- Implemented inventory management strategies, ensuring optimal stock levels and minimizing shortages.
- Enhanced customer satisfaction by resolving issues promptly and maintaining high service standards.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
Sales Associate
Coach
09.2021 - 12.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate & Client Advisor
Ted Baker
08.2019 - 03.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained knowledge of current promotions, ensuring accurate information for customers.
- Assisted in visual merchandising, improving store aesthetics and product presentation.
Education
Bachelors of Science Degree - International Trade and Marketing
Fashion Institute of Technology
New York, NY05.2020
Associate of Science Degree - Fashion Design
Nassau Community College
Garden City, NY05.2017
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Financial advising
- Document preparation
- Customer service
- Wealth management
- Cross-selling expertise
- Team coaching and training
- Account servicing
Accomplishments
- Assisted with community gardening initiatives at Mozaic, supporting outdoor maintenance and wellness spaces
- Organized two wellness animal visits in partnership with Chester's Barn
Volunteer / Wellness Event Organizer
Certification
- Creation & Branding, Retail & Customer Experience, LVMH- December, 2025
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Universal Banker
M&T Bank
01.2024 - Current
Sales Lead Keyholder
Pandora
08.2022 - 12.2023
Assistant Manager
J. Crew Factory
03.2022 - 01.2024
Sales Associate
Coach
09.2021 - 12.2022
Sales Associate & Client Advisor
Ted Baker
08.2019 - 03.2020
Associate of Science Degree - Fashion Design
Nassau Community College
Bachelors of Science Degree - International Trade and Marketing
Fashion Institute of Technology
Awards medals
Student Activities Award Presidential award, Honors & Region National Junior College Athletic Association (NJCAA XV)
Internships
- Interned at Chetta B/ Nicole Miller
- Interned at Classical Theater of Harlem -Interned at Madison Leigh