Juana Olivas
M&T Bank
Islip Terrace,NY
2
Languages
6
years of professional experience
Experience with a proven track record in cash handling and customer service excellence. Skilled in assessing client needs and fostering trust, I enhance team productivity and drive customer satisfaction through effective problem-solving and leadership. Committed to delivering exceptional banking experiences while maintaining compliance and operational efficiency.
Work History
Universal Banker
1 Year 5 Months- Processed customer transactions quickly and accurately to support client satisfaction.
- Supported clients with new account setup and guided navigation of banking products to meet financial needs.
- Trained customers on digital banking tools to increase use of online services.
- Kept current on regulatory compliance to follow banking requirements in daily work.
- Handled customer questions promptly to improve service quality and build trust in banking relationships.
Sales Associate
2 Years 9 Months- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- •lProvided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Shift Leader
3 Years 4 Months- Supervised shift operations, ensuring compliance with food safety standards and company policies.
- Trained new team members on menu items and customer service best practices.
- Managed inventory levels, placing orders to maintain stock and reduce waste.
- Collaborated with management to enhance workflow efficiency and improve customer satisfaction.
Team Member
5 Months- Assisted customers with product inquiries and merchandise location.
- Maintained cleanliness and organization of sales floor and backroom.
- Operated cash register efficiently, processing transactions accurately.
- Stocked shelves and ensured product displays were visually appealing.
Education
No Degree - Radiology
- I have currently only completed one semester of college, but in the upcoming future I will be returning to advance my studies
High School Diploma
- Honor Roll 2019-2022
- AP course in Spanish
- AP course in Human Geography
- 3.7 GPA
Skills
Branch operations
Cash handling proficiency
Customer needs assessment
Customer Service-oriented
Positive attitude
Problem-solving
Team leadership
Listening skills
Flexible schedule
Reliable and punctual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Universal Banker
M&T Bank
05.2025 - CurrentRead More
Sales Associate
Ashley Furniture Homestore
08.2023 - 05.2026Read More
Team Member
Target
04.2022 - 09.2022Read More
Shift Leader
Blaze Pizza
04.2020 - 08.2023Read More
Nassau Community College
No Degree from Radiology
Read More
West Babylon High School
High School Diploma
Read More