Alayah McMorris
Euclid,Ohio
Summary
Proven to be motivated and dedicated in customer service as well as other office duties as well as Informational Technology (IT). My professional background will support my sincere desire to work in the customer service as well as IT profession
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Birthing Beautiful Communities
Cleveland, Ohio
01.2012 - Current
- Perform accurate registration for teens and mothers
- Provide exemplary customer service while serving the needs of teens and adults
- Communicate with expecting mothers, co-worker, and manager
- Work on special projects for teen and adult mothers
- Work at community events for expecting mothers
- Clerical duties (answering telephone calls, filing, and processing paperwork)
- Help provide service for expecting mothers
- Assist in giving out baby product to expecting mothers
- Review clients’ applications when applying for services
- Process appointments for clients and management
- Assist with parties and baby showers for expecting mothers
- Maintain the organization equipment (copier, fax machine, etc)
- Type information for special projects for organization
Medical Secretary
Lake Orthopedic Associates
11.2023 - 06.2024
- Efficiently managing patient medication entries into the system
- Assisted doctors by accurately transcribing and organizing patient files through tasks such as printing, scanning, and meticulous filing
- Answering phones for patients making appointments
Personal Shopper
Giant Eagle
Willoughby, Ohio
05.2022 - 11.2022
- One to one service personal shopping provided for our valued customers
- Assist through live chat, calls, email, or in person, also process shopping orders, deliveries, and returns of purchased goods
- Also providing unparalleled service with a smile, efforts, and helpfulness that will brighten our guest day by
Education
CompTIA A+ certification -
Tri-C ATA
01.2025
High School Diploma -
Invictus High School
01.2019
Skills
- Typing speed is 65 words per minute
- Microsoft Office
- Microsoft Excel
- Power Point
- Charts
- Graphs
- Programing
- Multimedia
- Microsoft Publisher
- Zoom
Timeline
Medical Secretary
Lake Orthopedic Associates
11.2023 - 06.2024
Personal Shopper
Giant Eagle
05.2022 - 11.2022
Customer Service Representative
Birthing Beautiful Communities
01.2012 - Current
CompTIA A+ certification -
Tri-C ATA
High School Diploma -
Invictus High School