Rebecca Rodrigues
Cape Coral,FL
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Equitable Finance Company-Remote
10.2024 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved issues with customers in a timely manner and efficiently while handling multiple systems for information
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Lead Licensed Esthetician
Massage Luxe-Cape Coral, FL
11.2021 - 06.2024
- Team leadership skills, supervising new hires and providing training on store-policy techniques and protocols to ensure quality results.
- Conducting client consultations each service to recommend different personalized treatments and skincare regimes for each client’s needs.
- Building and maintaining relationships with clients addressing different concerns and making sure to deliver quality care and satisfaction.
- Drive sales of skincare products and different services by promoting special offers, education and upselling add-ons and different treatments to enhance client's experience.
- Increased retail sales utilizing strong product knowledge and effective upselling techniques.
Market Research Interviewer
JWL Marketing
04.2022 - 11.2023
- Conducted surveys for research purposes remotely from home.
- Handling customer issues and negative remarks in an appropriate manner, showing empathy.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Inputting data into the system properly and typing in an efficient timeframe to meet certain goals for the night and or day.
- Executed full lifecycle ad marketing research projects to completion.
- Conducted international marketing research to understand distributor, partner and customer needs.
Customer Service Representative/ Admin Assistant
Coconut Tech LLC-Cape Coral, FL
04.2017 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Market Research Interviewer
Abt Srbi
11.2014 - 08.2016
- Streamlined data collection processes for increased efficiency and accuracy in market research results.
- Contributed to project success by meeting or exceeding daily quotas for completed interviews.
- Handled difficult respondents professionally, employing tactful communication strategies to diffuse tense situations when necessary.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Performed quality control procedures to verify accuracy of spelling and grammar.
Education
Esthetics License -
Sunstate Academy
Fort Myers, FL05.2019
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West Boca Raton High School
04.2012
Skills
- Sales
- Strong time management abilities
- Proficient conflict resolution
- Experienced in maintaining elevated customer satisfaction levels
- Proficient in typing 65-70 words per minute
- Confident speaking abilities
- Collaborative team member
Certification
Esthetician License
Timeline
Customer Service Representative
The Equitable Finance Company-Remote
10.2024 - Current
Market Research Interviewer
JWL Marketing
04.2022 - 11.2023
Lead Licensed Esthetician
Massage Luxe-Cape Coral, FL
11.2021 - 06.2024
Customer Service Representative/ Admin Assistant
Coconut Tech LLC-Cape Coral, FL
04.2017 - 01.2020
Market Research Interviewer
Abt Srbi
11.2014 - 08.2016
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West Boca Raton High School
Esthetics License -
Sunstate Academy