Mauro Abraham Saavedra Ramos
Phelan,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AT&T
Guadalajara , Jalisco
06.2020 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- I would assist customers with all the account information and questions they would have.
- Provided bilingual assistance in english and Spanish.
- Helped customers come to an agreement regarding past due balances and upcoming balances.
- Assisted customers with there accounts that were sent to collections.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
Sales Associate
Teleperformance
Guadalajara , Jalisco
09.2018 - 04.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained leadership for my department as top seller for 9 months straight
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Adhered to company initiatives and achieved established goals.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
Education
Some College (No Degree) -
Desert Pines High School
Las Vegas, NVSkills
- Sales
- Sales Goals
- Retail Sales
- Sales Contracts
- Sales Support
- Sales experience
- Customer service
- Phone etiquette
- Administrative experience
- Organized
- Punctual
- Hard worker
- Goal setter
- Spanish
- English
- Bilingual
- Microsoft
- Office experience
- Negotiation
- Customer support
- Sales Recording
- Inbound and Outbound Calling
- Appointment Scheduling
- Product Knowledge
- Complaint resolution
- Administrative Support
- De-Escalation Techniques
- Credit card payment processing
- Complaint Handling
- Tactful and diplomatic
- Reading Comprehension
- Call Center Operations
- Customer Education
- Active Listening
- Customer Service
- Sales expertise
- Quality Control
- Dispute Resolution
Timeline
Customer Service Representative
AT&T
06.2020 - 09.2023
Sales Associate
Teleperformance
09.2018 - 04.2020
Some College (No Degree) -
Desert Pines High School