Hi, I’m
Marcy Moore
New Castle,VA
Summary
I am a customer service rep with 15+ years of experience. Six years in the call center working from home. I believe in putting patient first and taking care of all their needs. And that's done too hard work and dedication to that patient I believe in one call resolution meaning taken care of all the patient's needs in one phone call so they don't have to make multiple phone calls I believe in a tentative, listening and showing empathy toward the patient.
Overview
11
years of professional experience
1
Certification
Work History
ResultsCXLakeland, FL
Customer Service Representative
01.2021 - Current
Job overview
- I am responsible for inbound and outbound calls. Taking or making over 100 calls per day. Providing excellent customer service toward each patient and showing empathy.
- At Results, I was responsible for both inbound and outbound calls taking orders from patients for over-the-counter and healthy food items. I also would give them their account balances and sometimes just be a friend when they needed it or need someone to talk to ass showed empathy and caring to each patient and make sure I took care of all their needs in one call so when they laid their head down at night they knew everything was taken care of by me. I've always believed in putting the patient first no matter what the cost.
Chick-fil-A RestaurantsChristiansburg, VA
Crew Member
06.2020 - 12.2020
Job overview
- As This position, I was responsible for ringing up customers, orders, delivering food and doing table touches. One thing I always strive for is a plus customer service handle large some money and genuinely cared for my customers. Some regulars, I even knew their order before they even came in the store.
Burger KingChristiansburg, VA
Shift Manager
06.2015 - 06.2020
Job overview
- As a shift manager, I was responsible for making sure the shift ran smoothly. Handle lark some money. Kind questions from customers and complaints and always with a smile major my customers had everything they needed and make sure my crew had everything they needed.
Education
National business college
Associate's degree from Medical Assisting
06.1997
University Overview
Associates degree of science in a medical assistant degree
Craig County High School
High school diploma or GED from General Studies
06.1995
University Overview
Graduated with high school diploma general studiesUpper secondary education
Skills
- Medical collection
- Initial Contact
- Customer retention
- Typing
- Clear language communication
- Call center experience
- Sales lead qualification
- Professionalism
- Telemarketing
- Computer operation
- Conducting sales calls
- Outbound sales
- Customer service
- Grassroots phone banking
- Customer support
- Direct sales
- Interpersonal communication
- Cold calling
- Sales negotiation
- Customer surveys
- Computer skills
- Microsoft Access
- Data entry
- Empathy
- Client interaction via phone calls
- Sales objection handling
- CRM software
- Communication skills
- Phone etiquette
- Outbound calling
- Lead generation
- Sales
- Appointment scheduling
- Prospecting
- Closing sales
- Hospitality
- Customer relationship management
- Microsoft Word
Certification
Driver's License
Languages
English
Additional Information - Work Authorization
Additional Information - Work Authorization
Authorized to work in the US for any employerPersonal Information
Personal Information
Visa Status: Authorized to work in the US for any employerTimeline
Customer Service Representative
ResultsCX
01.2021 - Current
Crew Member
Chick-fil-A Restaurants
06.2020 - 12.2020
Shift Manager
Burger King
06.2015 - 06.2020
National business college
Associate's degree from Medical Assisting
Craig County High School
High school diploma or GED from General Studies