Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Doby

Camden,SC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Chenega Corporation
Anchorage, Alaska
10.2024 - Current
  • Assisted customers with inquiries and beneficiary information.
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed customer accounts and updated information in databases.
  • Resolved customer complaints through effective communication skills.
  • Processed accurate records in the system.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Documented customer interactions accurately in the ticketing system for tracking purposes.

Member Service Specialist

Results CX company
01.2022 - 10.2024
  • Collecting medical records from health care providers, such as a physician's office or hospital, and then performing data entry services to place the relevant information in a secure database.
  • Finding or locating old data, documents, files, or records, such as legal documents, account records, medical records, or insurance records.
  • Also making sure all demographics and information is correct.
  • Collaborating with team members and completing pre-authorizations.

Education

High school diploma -

Camden High School
Camden, SC

Skills

  • Customer service
  • Communication skills
  • Time management
  • Microsoft excel
  • Computer literacy
  • Microsoft word
  • Leadership
  • Money Handling
  • Monitoring
  • Computer Skills
  • Computer Operation
  • Reporting
  • ICD-9
  • Medical Terminology
  • Medical Coding
  • ICD-10
  • Insurance Verification
  • CPT Coding
  • Transcription
  • Medical Billing
  • Medical Office Experience
  • Microsoft Outlook
  • HIPAA
  • Documentation review
  • Anatomy Knowledge
  • Data Entry
  • Hotel experience
  • Hospitality
  • Accounts receivable
  • Phone etiquette
  • Analysis skills
  • Database management
  • Enterprise systems
  • MS Office
  • Hardware skills
  • Medical collection
  • Accounts payable
  • ICD coding
  • Medical records
  • Organizational skills
  • Clerical experience
  • Filing
  • Telemarketing
  • Negotiation

Timeline

Customer Service Representative

Chenega Corporation
10.2024 - Current

Member Service Specialist

Results CX company
01.2022 - 10.2024

High school diploma -

Camden High School
Kiana Doby