Alayah Moore
Addison,TX
Summary
Headworker with 8 years of experience and solid background in knowing how to work and get my job done. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Also success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
8
8
years of professional experience
Work History
Admin Receptionist
Refund On Wheels
Red Oak, TX
08.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Hourly Supervisor
Boston Market
Arlington, TX
03.2017 - 06.2020
- Answered the phone for catering and put the order in the system correctly and take payment if necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Took inventory by night and checked the numbers to make sure they were accurate
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
L.D Bell High School
Bedford06.2018
Skills
- Point of Sale (POS) System Operations
- High-Volume Dining
- Menu Memorization
- Workflow Coordination
- Food Safety Standards
- Upselling and Cross Selling
- Staff Training
- Order Accuracy and Delivery
- Ability to Lift 30 Pounds
- Service Oriented
- Fast Learner
- Good with instructions
Timeline
Admin Receptionist
Refund On Wheels
08.2020 - Current
Hourly Supervisor
Boston Market
03.2017 - 06.2020
High School Diploma -
L.D Bell High School