Alayah Womack
Murfreesboro
Summary
Professional with experience in assessing and evaluating complex information. Skilled in critical analysis, problem-solving, and decision-making. Strong focus on team collaboration and achieving results. Adaptable with expertise in attention to detail, accuracy, and high degree of reliability.
Overview
10
10
years of professional experience
Work History
Driving License Examiner
State of Tennessee
04.2025 - Current
- Analyzed documentation to ensure adherence to legal standards and procedural accuracy.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Processed vehicle registrations and renewals efficiently, ensuring compliance with state regulations.
- Assisted customers with inquiries REAL ID, licenses, and other identification requirements.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
Shift Leader
Wingstop
09.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Conducted performance evaluations to enhance staff productivity and engagement.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Maintained compliance with health and safety regulations within the restaurant environment.
Barista/Trainer
Starbucks
10.2020 - 09.2024
- Accurately take and process orders, ensuring quick and precise service, boosting customer satisfaction.
- Manage high-volume orders during peak hours, enhancing workflow and team efficiency.
- Collaborate with team members and shift leaders to resolve customer concerns promptly.
- Train new employees in company policies and procedures, improving overall team performance.
Head Front desk receptionist
Courtyard Marriott
06.2021 - 10.2023
- Led front desk team ensuring smooth operations and exceptional guest service, boosting guest satisfaction.
- Resolved guest inquiries and complaints promptly, enhancing overall guest experience.
- Trained new staff on procedures and standards, improving team efficiency and service quality.
- Collaborated with housekeeping and maintenance to coordinate guest services, ensuring seamless operations.
- Conducted regular audits of operations and transactions, identifying and implementing improvements.
Team member
Martin's BBQ joint
01.2017 - 12.2021
- Engaged with customers, ensuring enjoyable dining experiences and high satisfaction levels.
- Prepared and cooked menu items to maintain consistent quality and flavor.
- Managed inventory records to ensure essential supplies were always available, reducing downtime.
- Collaborated with team to streamline cooking processes, improving service speed and efficiency.
- Trained new staff, fostering a collaborative and skilled team environment.
Shift lead
Taziki's mediterranean cafe
01.2016 - 12.2018
- Led team to manage high-volume orders, enhancing service efficiency and customer satisfaction.
- Processed transactions with precision, maintaining financial integrity and customer trust.
- Greeted and assisted customers, fostering a welcoming environment and repeat business.
- Implemented food safety protocols with ABC Permit and ServSafe certification, ensuring compliance.
Education
High school Diploma -
Wyandotte High
05-2015
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Kansas city community College
KANSAS CITY, KS01-2017
Skills
- Attention to detail
- Data entry
- Data verification
- Application review
- Public service
- Customer service
- Leadership
- Problem solving
- Time management
- Teamwork
- Empathy and sensitivity
- Claims handling
- Presentation skills
- Damage assessment
- Supervision
Timeline
Driving License Examiner
State of Tennessee
04.2025 - Current
Shift Leader
Wingstop
09.2024 - Current
Head Front desk receptionist
Courtyard Marriott
06.2021 - 10.2023
Barista/Trainer
Starbucks
10.2020 - 09.2024
Team member
Martin's BBQ joint
01.2017 - 12.2021
Shift lead
Taziki's mediterranean cafe
01.2016 - 12.2018
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Kansas city community College
High school Diploma -
Wyandotte High