Alaycia Bowers
St. Petersburg,FL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Sales Assoicate
JCPenney Logistics Center
08.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Financial Software & Systems
01.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Accounting
Saint Petersburg College
Saint Petersburg , Fl05.2022
High School Diploma -
Gibbs High School
Saint Petersburg , Fl05.2019
Skills
- Sales Development
- Customer Needs Assessment
- Promotional Support
- Business Development
- Payment Processing
- Upselling
- Product Sales
- Client Account Management
Accomplishments
- Awarded “Employee of the Month” in 2021.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly quota numerous times.
Affiliations
- American Marketing Association
- International Association of Administrative Professionals
Timeline
Sales Assoicate
JCPenney Logistics Center
08.2022 - 08.2023
Customer Service Representative
Financial Software & Systems
01.2020 - 07.2021
Associate of Arts - Accounting
Saint Petersburg College
High School Diploma -
Gibbs High School