
Compassionate and dependable community safety professional with over five years of experience
supporting diverse populations experiencing homelessness, behavioral health challenges,
substance use, and poverty. Skilled in crisis intervention, conflict de-escalation, safety monitoring, community engagement, and trauma-informed care. Proven ability to build trusting relationships,
respond calmly to emergencies, document incidents accurately, and connect community members
with critical resources while promoting a safe, welcoming, and respectful environment.
• Conducted outreach with individuals experiencing homelessness.
• Assisted clients with healthcare, housing, and resource navigation.
• Supported crisis intervention and maintained confidential documentation.
• Maintained documentation and coordinated with family regarding client needs.
• Monitored the safety and well-being of more than 100 residents daily within a congregate shelter environment.
• Responded to behavioral health crises and de-escalated conflicts using trauma-informed
communication.
• Conducted safety rounds, wellness checks, and dormitory inspections.
• Collaborated with HOT, HSH, Meals on Wheels, healthcare providers, and case managers.
• Connected residents to housing, healthcare, employment, and supportive services.
• Documented incidents, client interactions, and safety concerns accurately.
• Supported daily shelter operations while maintaining a welcoming environment.
• Supported residents while maintaining a safe residential environment.
• Responded to resident concerns and documented safety issues.
• Supervised youth activities, ensured safety, and responded to emergencies.
• Provided excellent customer service to families.
Community Safety Monitoring Crisis Intervention Conflict De-escalation Trauma-Informed Care
Community Outreach Behavioral Health Support Harm Reduction Principles Incident
Documentation Risk Assessment Relationship Building Resource Navigation Case
Management Support Customer Service Professional Communication Team Collaboration
Cultural Humility Record Keeping Safety Patrols