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NICCOLE OGARRO
HealthCare Professional
Los Angeles,USA
Summary
Professional with solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.
As community health practitioner, adept at fostering health awareness and providing vital healthcare support within underserved communities. Proven track record of collaborating with healthcare providers and community organizations to address public health concerns. Known for adaptability and reliability, focusing on teamwork and positive health outcomes.
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members. I can be relied upon to help your company achieve its goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Health Worker
Department of Mental Health
Los Angeles
08.2023 - Current
- Conduct initial screening utilizing screening tool of NET, LOCUS, GAD PHQ for scoring assessment for homeless and underprivileged population on skid row to determine mental health needs.
- Interview client's via face-to-face and assistant with referral services for therapy and medication evaluation Documentation of clients needs in accordance with DMH policy. Ensuring to determine SI & HI evaluation on all clients.
- Collaboration with affiliated agencies (DPSS, DHS and LAHSA) to assist with coordination of client's needs (Mental, substance abuse, disease management, nutrition, self-care, medications adherence, appointments and housing counseling) advocate for clients with developmental delays, mental and physiological difficulties.
- Provide direct support services to assist with coordinated care and system navigation for housing and rehabilitation in and outpatient services, employment and educations.
- Building trust relations with clients to meet individual care goals
- Critical thinking skills trainings to foresee variable outcomes to resolve for clients.
Community Advocate
The Knowledge Shop
Los Angeles, CA
02.2022 - 08.2023
- Assessment of children ages 3-17 years of age educational, mental, physical, developmental delayed to better assist with educational needs
- Case management of individual assessments of children IEIP or 504 plan
- Implementing and assisting with delegation of meeting with children's parents with parent workshops to meet student's curriculum goals
- Utilizing consistent community resources to facilitate positive outcomes in community organizations
- Assisting with advocacy on behalf of parents and children in education institutional to ensure children's needs are in adherence with IEP or 504 plan
- Public speaking at community summits and workshops to educate the parents on resources and the rights on behalf of the children with special needs
- Plan and organize meetings between community and district on children educational standards to assist parents with matriculation for their children.
Eligibility Case Manager II
Los Angeles County
Los Angeles
02.2021 - 02.2022
- Determining initial and continuing eligibility for one or more benefits from various state, federal and county assistance programs
- Cultivated and maintained effective/efficient communication with clients, team members and administrative staff
- Assessing social service needs for the underprivileged by ascertaining appropriate specified programs for quality assurance
- Training new employees on multiple systems
- Assist with planning, organizing, reviewing clients' documents and written reports
- Provide support and guidance to identify individualized need for assistance
- Reviewing financial documents, preparing reports and providing resources to assist the public
- Recorded client sessions and followed procedures to upload recordings for quality assurance review
- Evaluated work of staff and volunteers to ensure that programs were of appropriate quality and that resources were used effectively
- Participated in a quality assurance review session and applied new strategies and techniques presented.
Medical Case Manager II (Outreach South County)
PATH (People Assisting the Homeless)
Long Beach
05.2020 - 11.2020
- Assisting Homeless population with emotional, physical and mental disorders for services and resources for effective care plan outcomes
- Provided translation service for specified assigned Latino community
- Collaborative team communication for client's services with various county agencies (LAHSA, DHS, DMH, DPSS and DCFC)
- Referred patient, client and family to community resources to assist in recovery from mental and physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement and education
- Advocated for clients or patients to resolve crises
- Collaborated with other professionals to evaluate patients' medical and physical condition and to assess client needs
- Planned and conducted programs to combat social problems, prevent substance abuse, or improve community health and counseling services
- Supervised and directed other workers provided services to clients and patients
- Organized support groups and counsel family members to assist them in understanding, dealing with and supporting clients and patient
- Monitored, evaluated and recorded client progress according to measurable goals described in treatment and care plan
- Identified environmental impediments to client and patient progress through interviews and review of patient records
- Utilized consultation data and social work experience to plan and coordinate client and patient care and rehabilitation, following through to provide service with efficiency
- Developed and advised on social policy and assisted in community development
- Educated clients about end-of-life symptoms and options to assist them in making informed decisions
- Meeting deadlines while maintaining effective communication
- Modified treatment plans to comply with changes in clients' status.
Covid Response Case Worker
Serenity Recuperative Care
Long Beach
02.2019 - 05.2020
- Provided community resource services for homeless clients
- Assessment, health education, managing administration of medication, documentation and preparation of end shift reports
- Reviewed results of psychological evaluations and evaluations from community providers to assess client needs
- Arranged for client transportation to physician and court appointments
- Remained calm and poised in emergency and crisis situations
- Conflict resolution for develop mentally delayed and client experiencing manic and psychosis paranoia
- Followed strict data confidentiality rules to keep client information secure
- Negotiated on behalf of clients for referral services
- Recognized crisis situations, assessing potential danger to clients and other individuals
- Interviewed clients to obtain social histories and assess intake needs
- Build respectful and trusting relationships with clients
- Implemented solutions using client-centered care protocols
- Referred clients to supportive services to supplement treatment and counseling
- Met regularly with clients to support case plan accomplishment and reevaluate goals
- Collaborated with clients to develop relevant and meaningful case plans
- Remained calm and poised in emergency and crisis situations
- Assisted clients with helping to identify rights and available programs
- Documented emergency incidents or rule non-compliance.
Public Adm of Community Affairs & Public Relations
The Knowledge Shop
Los Angeles
06.2015 - 08.2018
- Development of new ideologies for modalities of health and educational promotion to meet parental and children needs in the community
- Analyze all documents, train employees, conduct interviews and translate all correspondence (English Spanish) Established and maintained effective working relationships with clients, government officials and media
- Representatives to develop new business opportunities
- Managed special events, sponsorship of races, parties introducing new products, and other activities to gain public attention through media
- Directed activities of external agencies, establishments, or departments in development and implementation of communication strategies and information programs
- Identified main client groups and audiences, determined the best way to communicate publicity information, and developed and implemented communication plan
- Formulated policies and procedures related to public information programs, working with public relations
- Evaluated advertising and promotion programs for compatibility with public relations efforts
- Managed in-house communication courses
- Assigned, supervised and reviewed activities of public relations staff
- Developed, implemented and maintained crisis communication plans
- Edited promotional publications, such as brochures.
Healthcare Coordinator (Hospice/Wound Care)
Department of In-Home Health Services
Hawthorne
01.2011 - 08.2015
- Conduct written reports of healthcare plan, dietary, safety requirements, rights and responsibilities, educational and rational outcomes to meet clients specified goals
- Liaison-cross functional development of comprehensive treatment that facilitates appropriate support of clients between medical staff, administration/management and organization
- Provided Healthcare services in accordance with DHS, DIHHS, HIPPA and OSHA compliance and safety Guidelines
- Manage all implementation of medications, service hours, medical devices and resource services
- Established work schedules and assignments for staff, accorded to workload, space and equipment Availability
- Maintained communication between governing boards, medical staff and department heads by attending board meetings and coordinating interdepartmental functioning
- Prepared activity reports to inform management of status and implementation plans of programs, services and quality initiatives
- Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance and other personnel
- Consulted with medical, business and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans and promote health programs
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations
- Developed and expanded and implemented medical programs and health services that promoted research, rehabilitation and community health.
Education
Master of Science - Healthcare Administration
Walden University
Minneapolis, MN12-2028
Bachelor of Science (B.S.) - Public Administration
Cal State University Dominguez Hills
Carson, CA05-2017
Diploma in Licensed Vocational Nursing - undefined
American Career College
CA01-2009
Associate in Science (A.S.) - Interdisciplinary Studies/Pre-Nursing
Los Angeles Southwest College
CA01-2006
Skills
- Resource Assistance
- Client Advocacy
- Case Needs Assessment
- Liaison of Interdisciplinary Collaboration
- Verbal and Written Communication
- Suicide and homicide prevention
- Self-care promotion
- Recovery and rehabilitation planning
- Conflict de-escalation
- Case documentation
- Peer support
- Substance abuse treatment Resources
- Behavioral management resources
- Crisis intervention
- Progress monitoring
- Patient Assessments
- Stress management techniques
- Client outreach
- Client goal planning
- Safety and risk assessments
- Teamwork and collaboration
- Problem-solving
- Time Management
- Training and Meeting Presentation
- Quality Assurance
- Conflict Resolution
- Training Skills
- Care Plan Development
- HIPAA Guidelines
- Schedule Management
- Public Outreach
- Caseload Assignment Management
- Report Preparation
- Health Care Systems trainings
- Supporting Daily Living Needs
- Community Mental Health Programs
- Housing Assistance & resources
- Mental Health Care Resources
- Referral Assistance
- High-Risk Populations Identification
- Educational Curriculum Assistance
- Cultural Sensitivity Practices
- Leading Community Events
- Service Accessibility to Resources
- Patient confidentiality
- Certified in CPR
- Decision-making skills
- Interpersonal communication
- Basic life support for health care providers (BLS)
- Trauma informed care framework
Accomplishments
Peer Support Specialist
Parental Perinatal Maternal Health Champions
Conflict Resolution
County Policy of Equity
Trauma Informed De-escalation
Employment & Education
HIPPA
LOCUS
Transgender, Gender, Diverse Intersex
Law & Ethics
Sexual Harassment & Discrimination Prevention
Cybersecurity Awareness
Privacy Awareness
Master of Emotions
Extracurricular Activities
Forensic Team (Competitive Oral & Public Speaking) Latino Student Union Black Student Union Forensic Team (Competitive Oral & Public Speaking) Latino Student Union Black Student Union
Certification
- Basic Life Support (BLS) 246014394134
- COVID Vaccinations (Fully Completed)
Timeline
Community Health Worker
Department of Mental Health
08.2023 - Current
Community Advocate
The Knowledge Shop
02.2022 - 08.2023
Eligibility Case Manager II
Los Angeles County
02.2021 - 02.2022
Medical Case Manager II (Outreach South County)
PATH (People Assisting the Homeless)
05.2020 - 11.2020
Covid Response Case Worker
Serenity Recuperative Care
02.2019 - 05.2020
Public Adm of Community Affairs & Public Relations
The Knowledge Shop
06.2015 - 08.2018
Healthcare Coordinator (Hospice/Wound Care)
Department of In-Home Health Services
01.2011 - 08.2015
Bachelor of Science (B.S.) - Public Administration
Cal State University Dominguez Hills
Diploma in Licensed Vocational Nursing - undefined
American Career College
Associate in Science (A.S.) - Interdisciplinary Studies/Pre-Nursing
Los Angeles Southwest College
Master of Science - Healthcare Administration
Walden University
Awards & Honors
Oral Informative Speech, Dramatic /Thematic Interpretations of Speech, Cultural Artifact Speech