Juliana Reynoso
Paterson,NJ
Summary
Dynamic Community Health Worker with a proven track record at Medzed, excelling in care coordination and community outreach. Skilled in resource referral and patient advocacy, I successfully reduced hospital readmissions through effective collaboration. Bilingual and adept at building relationships, I am committed to enhancing community health outcomes and providing exceptional support to vulnerable populations.
Knowledgeable with a robust background in community health initiatives. Skilled at developing and implementing health education programs that promote wellness and prevent disease within diverse populations. Demonstrated ability to build strong relationships and effectively communicate health information to community members.
As a community health practitioner, adept at fostering health awareness and providing vital healthcare support within underserved communities. Proven track record of collaborating with healthcare providers and community organizations to address public health concerns. Known for adaptability and reliability, focusing on teamwork and positive health outcomes.
As community health practitioner, adept at fostering health awareness and providing vital healthcare support within underserved communities. Proven track record of collaborating with healthcare providers and community organizations to address public health concerns. Known for adaptability and reliability, focusing on teamwork and positive health outcomes.
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Compassionate Community Health Worker with [7] years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Professional with a solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Community Health Worker
Medzed
02.2020 - Current
- Coordinated outreach programs to connect community members with healthcare services.
- Assessed client needs through comprehensive evaluations and provided tailored resource referrals.
- Facilitated health education workshops to promote wellness and disease prevention strategies.
- Collaborated with local organizations to enhance service delivery and improve community health outcomes.
- Monitored client progress and adjusted care plans to ensure continued support and effectiveness.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements, and connected clients with resources as needed.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Developed and maintained relationships with community partners to build program scope.
- Supported families in navigating healthcare systems, improving their ability to obtain necessary medical care and social services.
- Conducted surveys and collected data on community health needs to inform and tailor public health initiatives.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
Receptionist Coordinator
Ivy Rehabilitation
09.2023 - 12.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare staff to enhance service delivery.
- Streamlined administrative processes, reducing wait times and improving patient satisfaction.
- Trained new reception staff on office protocols, enhancing team productivity and service consistency.
Patient Registration Representative
Prime Healthcare - St. Mary's General Hospital
03.2023 - 07.2023
- Facilitated patient check-in and registration processes, ensuring accurate data entry and compliance with hospital protocols.
- Managed patient information systems, enhancing data accuracy and retrieval efficiency for medical staff.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Collaborated with healthcare teams to streamline registration workflows, improving overall patient experience.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
Billing Coordinator
Progressive Neurology
08.2018 - 12.2019
- Managed billing inquiries and resolved discrepancies to enhance customer satisfaction.
- Processed insurance claims accurately, ensuring compliance with regulatory standards.
- Coordinated payment collections, improving cash flow and reducing outstanding balances.
- Streamlined billing procedures, leading to increased operational efficiency within the department.
- Collaborated with healthcare providers to verify patient information and facilitate accurate billing processes.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Responded to customer concerns and questions on daily basis.
Nursing Home Health Aide
Loving Care Home Health
12.2008 - 11.2019
- Assisted residents with daily living activities to promote independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate documentation of patient care and progress for compliance and continuity.
- Collaborated with multidisciplinary teams to develop individualized care plans for each resident.
- Provided emotional support and companionship to enhance residents' mental well-being.
- Advocated for resident needs, ensuring their preferences were respected in care decisions.
- Managed challenging behaviors exhibited by some residents with patience, empathy, and appropriate interventions to maintain safety and dignity for all involved parties.
- Contributed to efficient mealtime processes by assisting with feeding tasks or providing adaptive equipment as needed for independent eating experiences.
- Assisted patients in maintaining mobility by supporting them during ambulation and transfers.
- Improved patient care by providing attentive and compassionate assistance with daily living activities.
- Monitored vital signs for early detection of potential health issues, ensuring prompt medical intervention when necessary.
- Supported patients in managing pain through proper positioning, non-pharmacological interventions, and medication administration under RN guidance.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Performed light housekeeping duties to maintain a clean, safe, and organized environment for patients.
- Educated family members on effective caregiving techniques to promote continuity of care at home post-discharge from the nursing facility.
- Participated in regular training programs to stay updated on best practices within the industry for high-quality care provision.
- Administered medications accurately under the supervision of a Registered Nurse, contributing to effective treatment plans.
Patient Care
Kessler Rehabilitation Center
06.2009 - 05.2010
- Improved patient care management by efficiently coordinating and monitoring medical services.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care and rehabilitation.
- Enhanced patient care by providing thorough clinical instruction to students.
- Conducted comprehensive patient assessments and evaluated patient care plans.
- Assisted physicians during medical procedures, ensuring safe and effective patient care.
- Communicated effectively with multidisciplinary team members for comprehensive patient care planning.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2019
Certificate - Billing And Coding
Fortis Institu
Wayne, NJ01-2017
Skills
- Community outreach
- Resource referral
- Health education
- Care coordination
- Patient advocacy
- Client assessment
- Insurance verification
- Patient documentation
- Crisis intervention
- Appointment scheduling
- Billing procedures
- Vital sign monitoring
- Compliance standards
- Emotional support
- Schedule management
- HIPAA guidelines
- Community-based resources
- Public outreach
- Care plan development
- Bilingual in [language] and [language]
- Schedule coordination
- Microsoft office proficiency
- Mental health care assistance
- CPR and first aid
- Multitasking
- Problem-solving
- MS office
- Critical thinking
- Health service referrals
- Excellent communication
- Conducting home visits
- Relationship building
- Flexible schedule
- Client and community service
- [Language] fluency
- Diabetes management instruction
- Blood pressure screening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Timeline
Receptionist Coordinator
Ivy Rehabilitation
09.2023 - 12.2023
Patient Registration Representative
Prime Healthcare - St. Mary's General Hospital
03.2023 - 07.2023
Community Health Worker
Medzed
02.2020 - Current
Billing Coordinator
Progressive Neurology
08.2018 - 12.2019
Patient Care
Kessler Rehabilitation Center
06.2009 - 05.2010
Nursing Home Health Aide
Loving Care Home Health
12.2008 - 11.2019
High School Diploma -
Penn Foster Career School
Certificate - Billing And Coding
Fortis Institu