Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Israel Branch

Atlanta,GA

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Provisioning Specialist & IT Help Desk

Medzed
Atlanta, GA
10.2023 - 01.2025
  • Reviewed customer orders for accuracy and completeness, ensuring all necessary information was provided.
  • Provided technical support to customers during the set-up phase of their service installations.
  • Assisted customers in troubleshooting any issues related to their service activation process.
  • Provided ongoing feedback about system performance and recommended improvements where needed.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.

Audio Engineer/IT Support Specialist

The SBM Studios, LLC
Atlanta, GA
05.2021 - Current
  • Keep files organized
  • Utilized recording equipment to record music and speech.
  • Recorded, edited and mixed instrumental and vocal tracks and minimized unwanted sounds.
  • Engineered recording sessions and produced musical soundtracks for artists within various genres.
  • Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
  • Collaborated with producers and performers to determine and achieve desired sound for productions and provided audio system oversight for live shows.
  • Operated control consoles to regulate volume levels and sound quality.
  • Processed audio to meet quality standards and played and mixed music for live events.
  • Executed highest level of quality for field and studio audio to achieve project expectations.
  • Repaired and maintained audio equipment, such as mixers, microphones, amplifiers and switching devices.
  • Prepared for live recording sessions by selecting and setting up microphones and sound equipment.
  • Produce CAD drawings for new or improved products
  • Keep Studio Computers up to date
  • Do minor repairs of rack units in conference rooms using AV diagrams to check and fix faulty connections
  • Build and Break down studio technology and equipment
  • Record audio tracks for musicians
  • Act as standby support for all video conference meetings and provide AV related solutions for various video conferencing
  • Install, operate, support, and maintain all audio and video equipment and control systems in instructional spaces, conference rooms, event venues, and other AV equipped spaces
  • Create graphic design art for musician's single and/or album covers
  • Upload and manage music content for musicians
  • Develop and maintain documentation on the support and use of AV systems
  • Run security scans and updates on computers
  • Repair computers when needed
  • Phone calls to numerous clients to discuss ideas and plan for a particular project.

Education

Associate's Degree - Information Technology

Ogeechee Technical College
05.2019

Skills

  • Microsoft Office 360
  • Adobe
  • Windows
  • Mac OS X
  • HelpDesk
  • Azure
  • Intune
  • Asset Panda
  • RingCentral
  • Amazon
  • Sharepoint
  • Graphic Design
  • Music Production
  • Screenplay writing
  • Apartment Maintenance
  • Property Maintenance
  • Cisco
  • CompTIA
  • Information Technology
  • Network Support
  • Desktop Support
  • Help Desk
  • Computer Repair
  • Active Directory
  • TCP/IP
  • LAN
  • Operating Systems
  • Microsoft Windows Server
  • Information Security
  • DHCP
  • VoIP
  • WAN
  • DNS
  • Troubleshooting
  • Customer Service
  • Software troubleshooting
  • TCP
  • Microsoft Outlook
  • Adobe Photoshop
  • Adobe Premiere Pro
  • Adobe After Effects
  • Retail sales
  • Sales
  • System Administration
  • Communication skills
  • Mac OS
  • Computer networking
  • Photography
  • Videography
  • Photo editing
  • Video editing
  • Video production

Certification

  • Licensed Network Technician - 2019
  • Licensed Network Support Specialist - 2019
  • CompTIA A+ - 2019
  • CompTIA A+ Certified Technician Preparation - 2019

Timeline

Provisioning Specialist & IT Help Desk

Medzed
10.2023 - 01.2025

Audio Engineer/IT Support Specialist

The SBM Studios, LLC
05.2021 - Current

Associate's Degree - Information Technology

Ogeechee Technical College

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