Bayo Solomon
Parkville,MD
Summary
Experienced in customer service, maintenance scheduling, and documentation. Bring a focused and professional approach to work. Frequently praised by peers for efficiency and consistent delivery of results. Strong commitment to excellence, ensuring contribution to company goals and driving success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claim Specialist
State Farm-Deployed
02.2023 - Current
- Increased customer satisfaction through empathetic communication and timely updates on claim status.
- Maintained a high level of accuracy in claim evaluations by staying up-to-date on claim activities.
- Provided training sessions for new team members on company policies and procedures related to claim handling responsibilities.
- Negotiated fair settlements with policyholders, ensuring accurate reimbursement for losses sustained.
- Developed strong relationships with clients, fostering trust and confidence in the claim handling process.
- Assisted colleagues with challenging cases, providing guidance on best practices for investigating and resolving fire-related claims.
- Reduced claim resolution timeframes by swiftly conducting thorough investigations and assessments of fire damage.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates and closed over a 1000 claims.
Independent Insurance Adjuster
Self Employed
07.2022 - 02.2023
- Independent contracts with State Farm affiliated CNC claims and Best claims.
- Examines claims forms and other records to determine insure coverage
- Investigate and assesses damages to property
- Produced and reviewed property damage estimate for over 200 claims
- Provides excellent customer services with timely responses to inquires and notification of claim investigation results.
- Reviews insurance policy terms to determine loss coverage.
Team Leader
Pall Corporation
07.2019 - 04.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Bachelor of Science (B.S.) - Physics with electronics
UNIVERSITY AGO IWOYE
AGO IWOYE, Ogun07.2013
High School Diploma -
BOLSON HIGH SCHOOL
Lagos12.2006
Skills
- Skilled problem solver
- Excellent customer service
- Roof inspection skills
- Microsoft Word
- Microsoft Excel
- Microsoft Office 360
- Xactimate and Symbility proficiency
- Homeowners claims
Certification
- Texas all lines license
- Indiana P & C license
- Florida all lines license
- Louisiana Property & casualty
- Michigan fire and other hazards
- Oklahoma P & C
- South Carolina P & C
- State Farm auto certification
- State Farm property policy certification
- State Farm property Estimatics certification
- Tactical Xactimate training certification
- Roof adjusting 101 certification
Timeline
Claim Specialist
State Farm-Deployed
02.2023 - Current
Independent Insurance Adjuster
Self Employed
07.2022 - 02.2023
Team Leader
Pall Corporation
07.2019 - 04.2022
Bachelor of Science (B.S.) - Physics with electronics
UNIVERSITY AGO IWOYE
High School Diploma -
BOLSON HIGH SCHOOL
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