Tawfiq Alomari
Paterson,NJ
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
8
8
years of professional experience
Work History
General Manager
SwimLabs Swim School
08.2021 - Current
- - Managed customer experience operations across multiple locations, supporting scheduling, billing clarity, and service consistency.
- - Served as primary escalation point, resolving complex issues through analysis, documentation, and solution implementation.
- - Coordinated cross-functional communication to improve operational efficiency and customer retention.
- - Identified recurring issues through data tracking and recommended process improvements to leadership.
Technician
Eyexam Group
06.2020 - 08.2021
- - Supported high-volume clinical operations by guiding patients through exam processes with accuracy and efficiency.
- - Maintained detailed and accurate records while adhering to confidentiality and compliance standards.
- - Trained and onboarded new staff on equipment usage and standardized procedures.
- - Collaborated with team members to streamline workflow and reduce service delays.
Assistant Manager
Hillcrest Mart
06.2018 - 03.2020
- - Supervised daily store operations, including staff oversight, cash handling, and end-of-day reconciliation.
- - Used Microsoft Excel to track payments, monitor discrepancies, and support basic financial reporting.
- - Performed daily cash counts and ensured funds were accurately accounted for.
- - Communicated customer and operational insights to management, contributing to efficiency improvements.
Education
MBA - General
William Paterson University of New Jersey
Wayne, NJ01-2026
Bachelor of Science - Business Accounting
William Paterson University of New Jersey
Wayne, NJ01.2023
Associate of Science - Business Administration
Passaic County Community College
Paterson, NJ12.2020
Skills
- Leadership and team building
- Operations management
- Team player
- Staff management
- Goal setting
- Verbal and written communication
- Strategic planning
- Problem resolution
Extracurricular Activities
Men of Color Success Initiative (MOCSI) – Passaic County Community College | 2019 – 2020
Timeline
General Manager
SwimLabs Swim School
08.2021 - Current
Technician
Eyexam Group
06.2020 - 08.2021
Assistant Manager
Hillcrest Mart
06.2018 - 03.2020
Associate of Science - Business Administration
Passaic County Community College
MBA - General
William Paterson University of New Jersey
Bachelor of Science - Business Accounting
William Paterson University of New Jersey