Alayla Brashears
Irving,Tx
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Hiland Dairy Foods
10.2023 - 04.2024
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Billing Customer Service Representative
Charter Spectrum
04.2022 - 09.2023
- Educated customers about billing, payment processing and support policies
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Utilized customer service software to manage interactions and track customer satisfaction
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Licensing Specialist
Sitel
01.2020 - 04.2022
- Wrote, reviewed and submitted 100-125 reports per week for billing department records
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data
- Performed routine data entry or document management
- Maintained fiscal records and accounts
- Informed customers by mail or telephone of additional steps needed to obtain licenses
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques
- Updated operational records or licensing information using computer terminals.
Accountant
Trulite Glass & Aluminum Solutions
09.2019 - 03.2022
- Perform analysis of customer payment discrepancies and deductions
- Apply payment postings and match invoices
- Proactive research and resolution utilizing analytical skills
- Research deductions and communicate with customers.
Education
High school diploma -
Caprock High School
Skills
- Cash Handling
- Warehouse Experience
- Accounts receivable (2 years)
- Accounts receivable (1 year)
- Microsoft Excel (7 years)
- Sage
- Document Preparation
- Word Processing
- Filing and data archiving
- Data accuracy
- Proofreading
- Order Processing
- Customer Service-Oriented
- Data Processing
Timeline
Data Entry Clerk
Hiland Dairy Foods
10.2023 - 04.2024
Billing Customer Service Representative
Charter Spectrum
04.2022 - 09.2023
Licensing Specialist
Sitel
01.2020 - 04.2022
Accountant
Trulite Glass & Aluminum Solutions
09.2019 - 03.2022
High school diploma -
Caprock High School