Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Alayna Abadie

Alayna Abadie

Meraux,LA

Summary

I am currently at Nunez Community College pursuing an Associates degree in Business Technology Concentrated in Medical Office Management. I have always enjoyed dealing with paperwork and getting things organized for co-workers and making sure everything goes smoothly within the work environment. I completed classes in the Surgical Technology Program at Delgado Community College but decided to pursue a different career path. I am currently a dedicated Unit Clerk at the Surgery desk at University Medical Center with knowledge of operating room protocols. I am experienced in coordinating medical records, restocking supplies and answering multi-line phone systems. Very computer savvy with scanning records and organizing diverse forms. I am Detail-oriented, empathetic and consistent performing under stressful situations. I have a strong understanding of medical terminology and operating room safety factors. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am team-oriented and willing to take on added responsibilities to meet team goals. I would like to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Unit Clerk

University Medical Center Of New Orleans
New Orleans, LA
06.2023 - Current
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Prepared admissions charts and scanned records.
  • Answered multi-line telephone system, provided information and directed calls.
  • Provided clerical support, addressing routine, and special requirements.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Operating Room Assistant

Universal Medical Center
11.2022 - 06.2023
  • Perform in OR suite turnaround procedures such as cleaning and case cart management.
  • Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
  • Assist in transporting patients, carts and equipment before and during surgical procedures.
  • Maintained operating room's inventory of products and replenished stock, when needed.
  • Participated in OR quality initiatives, providing constructive feedback to enhance future performance.

Waitress

Texas Roadhouse
09.2021 - 04.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Waitress

Wow Café and Wingery
05.2018 - 05.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.

Education

High school diploma -

Chalmette High School
Chalmette, LA
05.2019

Some College (No Degree) - Surgical Technology

Delgado Community College
New Orleans, LA

Associate of Applied Science - Business Technology: Medical Office Management

Nunez Community College
Chalmette, LA
05.2025

Skills

  • Serving Experience
  • Organizational Skills
  • Upselling
  • Food Service
  • Restaurant Experience
  • Microsoft Word
  • POS
  • Communication skills
  • Medical terminology
  • Typing
  • Patient Positioning
  • Patient Transportation
  • Verbal Comprehension
  • Proper Waste Disposal
  • Patient Identification
  • Critical Thinking
  • Instrument Handling
  • Case Cart Management
  • Personal Protective Equipment
  • Medication Administration
  • Nursing Assistance
  • Instrumentation Specification
  • Aseptic Techniques
  • HIPAA Guidelines
  • Room Sterilization
  • Operating Room Preparations
  • Setting Up Equipment
  • Cleaning Products
  • OSHA Regulations
  • Reading Comprehension
  • Answer Telephones
  • Office Supplies and Inventory
  • Records Scanning
  • Documentation Skills
  • Office Coordination
  • Preparing Charts
  • Arranging Transportation
  • Multi-Line Phone Systems
  • MS Office
  • Clerical Support

Certification

BLS certification

EPIC Training

EPIC Access

Timeline

Unit Clerk

University Medical Center Of New Orleans
06.2023 - Current

Operating Room Assistant

Universal Medical Center
11.2022 - 06.2023

Waitress

Texas Roadhouse
09.2021 - 04.2022

Waitress

Wow Café and Wingery
05.2018 - 05.2023

High school diploma -

Chalmette High School

Some College (No Degree) - Surgical Technology

Delgado Community College

Associate of Applied Science - Business Technology: Medical Office Management

Nunez Community College
Alayna Abadie