Alayna DeLeon
Gilbert,AZ
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level emergency dispatcher position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
GSOC Emergency Dispatcher
Boeing
06.2023 - Current
- Received company emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as security, fire, and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Eliminated risks and emergency response delays by efficiently monitoring safety field units.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
911 Dispatcher
AMR
09.2021 - 06.2023
- 911 dispatcher for AMR for Mohave and La Paz County
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Care Manager
North Country HealthCare
03.2021 - 01.2023
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Registered Nurse, Emergency Department
Western Arizona Regional Medical Center
09.2020 - 03.2021
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Registered Nurse, Emergency Department
Lincoln Medical Center
03.2020 - 08.2020
- I had been in NY since March helping with the Covid-19 patients. I have experience with Covid-19 patients and Level 1 Trauma.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Charge Nurse, Emergency Department
Valley View Medical Center
12.2014 - 03.2020
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Supervised and managed daily scheduling, tasking, and administration.
- Collaborated with other healthcare professionals to provide quality patient care.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
Nurse Extern in Emergency Department
Kingman Regional Medical Center
09.2013 - 12.2014
- Prior to obtaining license.
- Carried 4-5 patients at a time with many being high acuity and critically ill patients.
- Patients advocate promoting health and wellness.
Education
Master of Science - Nursing Practice
Maryville University
11.2025
Bachelor of Science - Nursing Science
Grand Canyon University
06.2016
Associate of Applied Science - Nursing
Mohave Community College
12.2013
Skills
- Critical Care Experience
- Triage
- Nursing
- Hospital Experience
- ICU Experience
- Supervising Experience
- Quality Assurance
- Emergency Procedures
- Emergency Fire Dispatcher Certification
- Customer Service
- Emergency Medical Instruction
- EMS Dispatch
- Crisis Management
- Emergency Assessment
- Critical Thinking
- Basic Life Support Understanding
- Computer-Aided Dispatching
- Teamwork and Collaboration
- Data Entry
Certification
- PALS
- ACLS
- NRP
- TNCC
- BLS Certification
- RN, 01/2022, AZ
Licenses
RN, 01/2024, AZ
Timeline
GSOC Emergency Dispatcher
Boeing
06.2023 - Current
911 Dispatcher
AMR
09.2021 - 06.2023
Care Manager
North Country HealthCare
03.2021 - 01.2023
Registered Nurse, Emergency Department
Western Arizona Regional Medical Center
09.2020 - 03.2021
Registered Nurse, Emergency Department
Lincoln Medical Center
03.2020 - 08.2020
Charge Nurse, Emergency Department
Valley View Medical Center
12.2014 - 03.2020
Nurse Extern in Emergency Department
Kingman Regional Medical Center
09.2013 - 12.2014
Master of Science - Nursing Practice
Maryville University
Bachelor of Science - Nursing Science
Grand Canyon University
Associate of Applied Science - Nursing
Mohave Community College