Brenna Bailey-Livingston
Union Grove
Summary
Focused and steady professional with experience in 911 emergency call intake, rapid situation assessment, and coordinating police, fire, and EMS response. Known for staying calm under pressure, making quick, accurate decisions, and working effectively with teams while managing multiple systems at once. After a planned family-focused break to raise my children, I am returning to the workforce with strong multitasking abilities and a solid foundation in fast paced, people centered-work.
Overview
2022
2022
years of professional experience
Work History
911 Emergency Dispatcher
Duncan Police Department
Duncan, OK
01.2021 - 01.2022
- Operated multi-line telephone systems to receive emergency calls and prioritize dispatching.
- Assessed caller needs quickly to provide accurate information to first responders.
- Coordinated with law enforcement, fire departments, and medical services during emergency situations.
- Utilized computer-aided dispatch systems to track response times and resource allocation efficiently.
- Assisted in training new dispatchers on protocols, equipment usage, and emergency procedures.
- Enhanced communication processes among team members to improve incident response effectiveness.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Read system maps and caller information, and documented details in system.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
Certified Nursing Assistant
Elk Crossing Nursing and Rehabilitation
Duncan, OK
01.2020 - 01.2020
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms, adhering to infection control protocols.
- Documented patient care activities accurately in electronic health records.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Supported nursing staff during procedures, enhancing overall workflow efficiency.
- Participated in training new staff, fostering a collaborative team environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Pharmacy Clerk
Walgreens
Duncan, OK
01.2020 - 01.2020
- Collaborated with team members to improve workflow efficiency.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted and labeled prescriptions with correct item and quantity.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
Pharmacy Clerk
Henry Robert’s Pharmacy
Ardmore, OK
01.2019 - 01.2020
- Assisted customers with medication inquiries and prescription orders.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized stock on shelves.
- Ensured compliance with safety regulations and pharmacy policies.
- Handled customer complaints effectively, providing timely resolutions.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
Waitress
Fatbelly Diner
Lonegrove, OK
2018 - 01.2019
- Provided exceptional customer service in fast-paced diner environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Processed payments accurately, handling cash register and credit transactions smoothly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Resolved customer inquiries and complaints promptly, enhancing overall dining experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor's In Health Information Management - Health Information Management
UW-Parkside
Kenosha, WI05-2030
Emergency Medical Technician - undefined
Red River Technology Center
Duncan, OK01-2021
Highschool Diploma - undefined
Plainview High School
Ardmore, OK01-2020
Nursing Assistant - undefined
Southern Oklahoma Technology Center
Ardmore, OK01-2020
Skills
- Digital literacy
- Speed Typing
- Patience and tolerance
- Prioritization
- Situational awareness
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Data entry proficiency
- Call management
- Information documentation
- Computer-aided dispatching
- EMS dispatch
- Computer-based dispatch systems
- Verbal and written communication
- Multitasking and prioritization
- Clerical experience
- Listening and taking action quickly
- EMR systems
- Medical terminology
- Critical care experience
- Patient care
- Medical records
- Dementia care
- Alzheimer’s care
- ADLs
- Medical office experience
- Individual consumer customer service
- Medical billing
- Anatomy knowledge
- Vital signs
- Caregiving
- HIPAA compliance
- Compassionate
- Hospitality service expertise
- Complex Problem-solving
Timeline
911 Emergency Dispatcher
Duncan Police Department
01.2021 - 01.2022
Certified Nursing Assistant
Elk Crossing Nursing and Rehabilitation
01.2020 - 01.2020
Pharmacy Clerk
Walgreens
01.2020 - 01.2020
Pharmacy Clerk
Henry Robert’s Pharmacy
01.2019 - 01.2020
Emergency Medical Technician - undefined
Red River Technology Center
Highschool Diploma - undefined
Plainview High School
Nursing Assistant - undefined
Southern Oklahoma Technology Center
Waitress
Fatbelly Diner
2018 - 01.2019
Bachelor's In Health Information Management - Health Information Management
UW-Parkside