Kayla Charles-Sadler
Summary
Experienced professional with strong customer service, multitasking, and time management abilities. Dedicated to providing exceptional experiences for every customer, client, or coworker. Consistently meets company needs through organized and consistent practices. Excels in working under pressure and adapting to new challenges to enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
City of Suwanee
07.2024 - Current
- Documented details of each call accurately in the dispatch system.
- Managed incoming emergency calls and triaged situations based on urgency.
- Monitored multiple radio channels for real-time updates.
- Relayed critical information to police, fire, and medical personnel.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
Administrative Assistant
Bentley, Kopecki, Smith Law
01.2023 - 03.2024
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Scheduled meetings and sent invitations specifying time and location.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Managed multiple calendars and contacts using computer software.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Updated contact lists on a regular basis; created new contacts as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Patient Transporter
Reading hospital
11.2022 - 01.2023
- Provided patient transport using various equipment and adhered to safety protocols.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Lifted patients using proper body mechanics and lifting techniques.
- Offered blankets, checked modesty and engaged in appropriate conversation.
- Disinfected and properly stored transport equipment.
- Stored equipment in designated areas to keep hallways clear of clutter.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Removed deceased patients from units to transport to morgue.
- Greeted patient and explained transport plan and destination.
- Utilized transportation EMR system to record transport and report information.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Employed isolation techniques and complied with universal precautions.
- Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
- Helped prevent safety problems and maintain compliance with regulations through effective training practices.
- Monitored vital signs during transport when required by the facility or physician orders.
911 Emergency Dispatcher
City Of Alpharetta
09.2019 - 11.2022
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Received incoming calls from the public and determined the nature of the emergency.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
Education
High School Diploma -
Independence High School
Alpharetta, GA05.2015
Skills
- Rapport Building
- Client Relations
- Records Maintenance
- Hospitable and Friendly
- Expense Tracking
- Calendar Management
- Appointment Scheduling
- Customer Service
- Quickbooks
- Verbal and Written Communication
- Digital File Management
- Multi-Line Phone Systems
- File Management
- Business Correspondence
- Prioritization and Time Management
- Schedule Management
- Confidentiality Understanding
- EMS Dispatch
- Works Well Under Pressure
- Basic Life Support Knowledge
- Emergency Medical Instruction
- Information Gathering and Relay
- Emergency Assessment
- Active Listening
- Map Reading Abilities
- Critical Thinking
- Problem-Solving
- Computer Skills
- Decision-Making
- Call Management
- Computer-Based Dispatch Systems
- Police Department Procedures
- Data Entry
- Information Documentation
- Verbatim Transcription
- System Maintenance
- Teamwork and Collaboration
- Situational awareness
- Typing speed
Certification
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
- Advanced Telecommunicator Certification – National Emergency Number Association (NENA).
- TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- First Aid Certification
Timeline
911 Emergency Dispatcher
City of Suwanee
07.2024 - Current
Administrative Assistant
Bentley, Kopecki, Smith Law
01.2023 - 03.2024
Patient Transporter
Reading hospital
11.2022 - 01.2023
911 Emergency Dispatcher
City Of Alpharetta
09.2019 - 11.2022
High School Diploma -
Independence High School
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