Alayna Durnin

• Displayed a warm and customer-focused outlook at all times, greeting customers consistently throughout each shift.
• Prioritized punctuality, opening the gym at 5:00 AM consistently and arriving on time for every later shift.
• Mediated and dealt with various interpersonal conflicts, ensuring a safe and secure environment.
• Consistently managed members' account information and inquiries, while also effectively inviting new customers.
• Emphasized the company's goals by encouraging self-improvement and the cleanliness of the club.
• Received overwhelming positive feedback from members and employees.

Party Hostess:

• Hosted hundreds of various parties involving children and young adults aged 5-25+, ensuring smooth operation and participants' good behavior.
• Successfully managed a vast array of dilemmas and obstacles involving customers, staff, as well as unforeseen circumstances.
• Effectively maintained a clean and tidy work environment before, during, and after various events.
• Flawlessly facilitated hundreds of monetary transactions, ensuring every bill was handled correctly.
• Displayed professional and friendly customer-service skills towards each and every customer.
• Served a wide variety of food products to customers.

Event Planner:

• Coordinate and schedule events based on client preferences and organizational requirements.
• Communicate with clients throughout the planning process to ensure a positive customer experience.
• Manage event bookings, scheduling, and pricing information accurately and efficiently.
• Provide personalized event planning services tailored to clients' needs and expectations.
• Respond to inquiries and assist clients with event details, logistics, and accommodations.
• Maintain organized records of bookings, client communications, and event details.
• Collaborate with team members to ensure events are executed smoothly from planning through completion.
• Deliver exceptional customer service by addressing questions, concerns, and special requests in a timely manner.

• Successfully managed monetary transactions in a fast-paced, food service environment.
• Ensured the correct fulfillment of food orders, prioritizing customer satisfaction and order completion.
• Engaged in effective customer-oriented service, maintaining a welcoming and friendly demeanor at all times.
• Resolved unexpected issues and errors in a rapid environment, requiring consistent multitasking.
• Maintained the cleanliness of the facility, always adhering to proper food-handling procedures.